Job Description
A global leader in publishing and education/learning solutions - seeks a Service Delivery Manager with Scrum Master or Kanban experience to aid in partnering with various stakeholders (individual contributors and C-Suite personnel) for their content platform efforts.
Responsibilities
- Act as Scrum Master or Kanban lead to facilitate daily standups and work as the administrator of the scrum or Kanban board
- Create, manage, and update project schedules and timeline
- Establish, document, and manage project scope
- Facilitate review with the project steering committee, key stakeholders, and project team, and gain sign-off
- Identify and manage project risk
- Coordinate the work across multiple projects with other project staff from various functional departments
- Act as a focal point for project problem resolution and escalation
- Ensure the software development quality provided and delivered meets that in the agreed plan
- Communicate with stakeholders and drive the decision-making process
- Establish, track, report, and update as needed on project budget, actual expenses, and forecasts of remaining expenses
Qualifications
Education & Experience:
- Recent graduates; or Bachelor's degree or equivalent work experience (related technical training or experience preferred)
- 3-5 years previous project management experience
- Strong Agile Scrum or Kanban project management experience required
- Experienced managing multiple projects simultaneously
- Knowledge of software development life cycle (SDLC) processes
- Knowledge of project management methods and tools
Desired Knowledge, Skills, and Abilities
- Strong analytical and problem-solving skills
- Excellent organizational and coordination skills
- Ability to deal effectively with change in a fast-paced environment
- Excellent listening, oral, and written communications skills
- Budgeting and forecasting skills
- Negotiation and conflict resolution skills
- Strong presentation skills
- Energetic motivator that excels at managing cross-functional teams
