Purpose
To have an Event Coordinator position for supporting Event Manager for delivery of tests for current and upcoming event testing clients and handle daily transactions related to candidate experiences and reporting for events.
Job Description – Event Coordinator
To serve the growing needs of Pearson’s clients around the world, the Event Coordinator is responsible for supporting the Event Manager in the development, implementation, delivery and on-going management of unique test delivery solutions.
The appointed individual will report to the Event Manager and will help establish and maintain testing venues throughout the world with a concentrated focus in SAARC region. The Event Coordinator will assist in researching, identifying and negotiating with multiple vendors from various fields to ensure adequate test delivery venue coverage and associated invigilation services around the world.
It is the responsibility of the Event Coordinator to ensure that client program requirements are planned for and are appropriately implemented in all associated testing venues. This role is also involved in ensuring that quality and security requirements are met, and that process improvements and increased efficiencies are identified.
Other responsibilities of the role include invoice and data collection/coordination, working to set timelines, planning, and negotiating priorities. The Event Coordinator will liaise with other teams within Pearson organisations and external 3rd party suppliers. The Event Coordinator will ensure company and client quality standards are adhered to, ensuring effective communication, and reporting internally.
Key Responsibilities
Responsible for supporting and implementing testing solutions for multiple events during the year system.
Support the Event Manager in ensuring that client satisfaction levels are achieved to a high standard and issues are recognized, documented, and resolved Coordinate with other PVUE functions & vendors for smooth functioning of the event.
Liaising with the wider team, and agencies where appropriate, to help deliver successful testing events in locations around the world.
Work with the team to ensure adequate capacity is provided for test events and assist to develop contingency plans for each event.
Develop strong relationships with wider Pearson colleagues to maximize the effectiveness of testing event coordination.
Support exam deliveries for multi-model platforms used by Pearson VUE for Event deliveries.
Provide candidate, client, test center & vendor support through multiple communications channels.
Team management as and when required to support events.
Supporting other initiatives as provided by the Event Manager where appropriate.
Key Activities
Research, identify and secure testing venues and invigilators to meet the requisite footprint for testing events.
Contribute to a range of exam preparation and delivery tasks.
Work with the team to ensure the provision of appropriate training and supporting documents for successful exam delivery.
Coordinate activities associated with the invoice payment process for 3rd Party Suppliers
Work to ensure support hour coverage.
Essential Experience and Qualifications
Familiar and comfortable working in rotational shifts & offs
Demonstrated experience with coordinating a range of event types and/or projects
Enthusiastic, energetic team player who can work on their own, whilst possessing the ability to seek assistance and/or escalate concerns when required
Required education- bachelor’s degree
Ability to work positively within a wider team
Experience in providing application support
Demonstrated experience in coordinating multiple tasks to meet deadlines
Ability to exceed customer expectations
Ability to adapt to new business practices and respond positively
Excellent English, both written and verbal
Fully familiar with the Microsoft Office suite and associated packages
Demonstrated experience working with Excel - intermediate to advanced skills
Ability to succeed under remote supervision
Desirable Experience
Experience coordinating logistics associated with events or exam delivery
Invoicing and budget coordination are desired
International work experience and cultural awareness preferred
Required Competencies
Attention to detail and multi-tasking skills
Strong organizing & time management skills
Team player and collaborative working
Client and People Management skills
Customer Focus
Effective Communication
Commitment to Improving Quality