Project Analyst II

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The role is with Global Business Integration & Transformation – CFN (GBIT) to provide support to Customer Fulfillment Network (CFN) which is a 1500+ people strong organization in Customer Fulfilment Network (CFN).CFN is the core of GSG which interacts extensively with all other parts of GSG which are Customer Engagement Network (Phone and Chat Servicing Teams), Global Merchant Services and Commercial services.  

This is a global role and will have the following Responsibilities:

• Develop detailed project plan, timelines, and facilitate team collaboration and problem solving
• Regularly provide project updates (timelines, breakthroughs, risks, and performance metrics) to all stakeholders
• Participate in cross-functional teams to develop and deliver business requirements for technology solutions
• Serve as a point of contact person to support internal IAG audits, external PwC audits, and regulatory/bank Exams
•  Act as the lead for critical initiatives and leadership updates

This role may be subject to additional background verification checks.

Qualifications

• Sound process knowledge of CFN processes 
• Must have strong project management skills and should have prior experience in leading a project E2E.
• Proven ability to handle multiple priorities with effective project management and work allocation 
• Strong leadership, communication and organizational skills
• Experience in supporting Audits, Exams, Risk events preferred
• Proven ability to build and leverage relationships, strong presentation and communication skills and ability to communicate effectively with multiple levels across the organization 
• Bachelor’s degree or equivalent work experience

  Eligibility

  
  

  The applicant should not be on level 2 or above PIP at the time of applying. The applicant should have a performance rating of G3L3 or better in the last review.

  
  

  Shift Timings- 24*7 environment

  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.