Program Specialist – Academic Partnerships

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ServiceNow is currently seeking a Program Specialist - Academic Partnerships who will work to execute on our Academic Partnerships Strategy with public and private Universities and Programs for external consumer talent. We strive to close the opportunity gap by preparing learners to thrive in careers shaped by continuous technological change and the need for digital skills . Through our university curriculum integration programs, we invest and build delivery capability of faculty and offer programs to students thereby meaningfully improve their lives, communities, and workplaces. We're creating new opportunities for both technical and non‑technical talent, to help more people advance into higher‑paying roles across our ecosystem, regardless of their background

  What you get to do in this role: 

• Execute the strategy and management of national, regional Academic Partnerships as assigned. 
• Evangelize Workforce Advancement Program strategy, program management, providing value proposition.
• Be a trusted advisor and guide through the Academic Partnership onboarding process.
• Supervise the Academic Partnership Program life cycle (Student enrollment, Student learning completion) 
  • Work with the university management team to:
    • forecast student enrollment numbers.
    • recruit, vet, and ensure course completion from students.
  • Troubleshoot issues with rosters, enrollment, training instance, labs, certification vouchers etc.
  • Run workshops to encourage and promote certification amongst students
• Closely work with university management team, Board of Studies for Curriculum integration through semester offerings and
• Act as liaison between ServiceNow and regional employer's HR and Business teams to assist with recruitment into open roles.
• Report on assessment and health of the assigned academic partnership relationships including KPIs 
• Maintain metrics, dashboard, data analysis.

To be successful in this role you have:

• 4+ years’ experience in a program or business management position 
• Strong partnerships background along with Project management mindset, a passion for detail, exceptional organizational and time management skills. 
• Experience working with Universities and student recruitment.
• Experience working across a range of cultures and working with global programs. 
• Commitment to justice, inclusivity, and equity 
• Ability to accept feedback graciously and integrate it into system/process improvement. 
• High degree of autonomy, versatility, personal initiative, intrinsic motivation, and self-management skills 
• Experience working collaboratively and effectively on diverse teams or with a diverse range of people. 
• Knowledge of and/or ability to interface with regional academic institutions and their cultures 
• High level of flexibility, creativity, and dependability 
• Experience incorporating measurement and assessments into programs. 
• Effective networking and cross functional connectivity skills 
• ServiceNow experience or certification preferred. 

FD21

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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