About Amazon.com
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
About RBS
The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information.
Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems.
Why You’ll Love This Role:
In this key and high-impact position, you’ll act as the advocate for our internal customers, shaping and executing strategies to enhance operational efficiency. You’ll collaborate closely with a variety of teams, including operations, product management, quality and finance, to drive meaningful growth and improvements. Your role goes beyond mere responsibilities—you’ll have full ownership to lead initiatives and make a direct impact. You’ll join a dynamic, fast-paced, and supportive team that values innovation and strives to solve real-world challenges.
Are you passionate about tackling intricate problems and finding creative solutions to optimize complex supply chain processes? Do you enjoy turning data-driven insights into action plans that shape the future? If you’re excited about driving change and influencing outcomes across a global network, this is the opportunity for you.
About Our Team:
Diverse Perspectives:
We believe that diverse perspectives drive innovation. Even if your experience doesn’t align perfectly with every qualification, we encourage you to apply. Whether you’re new to the field, have a non-traditional background, or have gained expertise in different ways, we value the unique insights you can bring.
Commitment to Balance:
We recognize the importance of maintaining a healthy work-life balance. We foster an environment where flexibility is not just an option but a priority, ensuring you have the support you need to thrive both at work and at home. When we’re at our best in all areas of life, we’re unstoppable.
Inclusive Culture:
Learning and curiosity are at the heart of our culture. We celebrate what makes us different and support one another through employee-led groups and ongoing initiatives that champion diversity and inclusion. Our events and learning programs provide a platform for every voice to be heard and valued.
Opportunities for Growth:
As a team dedicated to continuous improvement, we believe in setting ambitious goals and providing the tools to achieve them. You’ll have access to a wealth of mentorship, knowledge-sharing, and career development resources to help you advance your skills and achieve your professional aspirations.
Our team is composed of skilled problem solvers who thrive on tackling cross-functional challenges. We are dedicated to meeting the needs of our internal stakeholders with a solutions-oriented approach, always striving for the best possible outcome in everything we do.
Key job responsibilities
Forming and managing cross-functional project teams to drive key programs for our customers.
Adoption of technology solutions, and process improvement projects to achieve Business goals
Managing stakeholder communication across multiple lines of Business on various project milestones, process changes, escalations, etc.,
Partnering with WW supply chain stakeholders to drive down the inefficiencies in process.
Key job responsibilities
• Lead the development and execution of comprehensive Cost to Serve (CTS) and Upstream Defect Elimination (UDE) programs, including establishing key performance indicators, process mapping, and continuous improvement initiatives.
• Work with various stakeholders - such as business leaders, legal, finance, quality, etc. - to drive the execution of key CTS and UDE initiatives. Provide regular updates to stakeholders and management on escalated issues, ensuring transparency and alignment. Facilitate workshops and meetings to ensure smooth implementation across functions.
• Dive deep into data to identify root causes of inefficiencies and opportunities for cost savings. Track and report key performance indicators related to shrink reduction, defect elimination, and process efficiency. Evaluate network performance metrics to proactively identify process improvement opportunities.
• Utilize Lean, Six Sigma, and other process improvement methodologies to optimize supply chain processes, driving quality, speed, and cost-effectiveness across initiatives.
• Oversee project timelines, resources, and communication with stakeholders to ensure timely delivery of initiatives. Manage day-to-day activities and adjust priorities based on emerging CTS reduction opportunities.
• Lead the expansion of CTS reduction efforts into new regions (e.g., APAC, AMENT/MENA) and fulfillment models (e.g., Fulfilled by Amazon, Merchant Fulfilled Network). Develop scalable solutions to address market-specific challenges while maintaining quality and aligning with strategic growth goals.
• Apply UDE principles to proactively identify and eliminate defects early in the supply chain, minimizing downstream impacts and driving long-term cost reductions.
• Build coordination pipelines with finance teams to track cost-saving measures, ensure accurate reporting, and align financial metrics with the team’s cost-saving objectives.
About the team
Cost to Serve (CTS) aims to identify and eliminate waste, negative experiences, and non-value activities across the end-to-end remit of supply chain and dependent workstreams that slow down resolution for our stakeholders. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Our program will support in establishing the end-to-end supply chain checkpoints on how the inventory moves inside Amazon to identify gaps, broken processes/policies to eliminate root causes of systemic difficulties rather than merely addressing symptoms, on behalf of our customers. This team will partner with internal/external stakeholders to establish the FCF/Cost to serve charter based on opportunity size and own specific unique initiatives that are beyond the existing team’s program scope.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Bachelor’s degree in Business, Operations, Supply Chain, or a related field, or Project Management Professional (PMP) certification
- Analytical skills with proficiency in data-driven decision-making and the ability to extract actionable insights from complex datasets
- Experience in stakeholder management and cross-functional collaboration, with the ability to engage with multiple stakeholders at varied organizational levels
- Master’s degree or MBA in Business, Operations, or a related field
- Lean Six Sigma Black Belt certification, with experience in Lean Management, Six Sigma, or other operations engineering tools
- 2+ years of experience driving process improvements
- Excellent creative thinking skills, with a focus on developing innovative solutions to solve complex problems in a cross-functional environment, especially under pressure
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.