Amazon Music
Imagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life.
Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops, and more. Come join us as we continue to make history by launching exciting new projects.
Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.
Come innovate with the Amazon Music team!
We are seeking a highly skilled and detail-oriented Program Manager to oversee the successful migration of major campaigns and manage key metrics related to ticketing, risks, and KPIs across the organization. This role will involve navigating project complexity, ensuring system stability, and aligning engineering efforts with business goals. The Program Manager will be responsible for tracking and reporting on key initiatives, particularly focusing on SAS, Shepherd, and Policy Engine, while supporting critical SIDE initiatives.
In this role, you will collaborate with cross-functional teams including SEs, SEMs, SDEs, and SDMs within both the SIDE and Music organizations. You will ensure that risks are mitigated, systems remain stable, and business objectives are met, while providing transparent reporting and updates on progress. This is a strategic role requiring strong leadership, communication, and project management skills to drive alignment and execution across multiple teams.
Key job responsibilities
• Lead and manage complex, cross-functional programs, ensuring alignment with organizational goals and successful project delivery.
• Work independently to drive program outcomes, while seeking guidance as needed from relevant stakeholders.
• Collaborate with internal teams, vendors, and customers to ensure effective communication and execution of program objectives.
• Identify, mitigate, and manage risks and dependencies, keeping the program on track and within scope.
• Ensure alignment between business requirements, KPIs, and program goals, driving decisions that balance customer experience and operational efficiency.
• Coordinate with cross-functional teams to secure resources, set priorities, and define milestones for successful delivery.
• Apply process improvement methodologies (e.g., Agile, Lean) to optimize program execution and drive continuous improvement.
• Oversee the successful rollout of projects, including testing, launch activities, and post-launch support.
• Track program success metrics, ensuring clear reporting and documentation for stakeholders and leadership.
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules