Program Manager – DSP India , Last Mile Transportation program team
Amazon is looking for a motivated individual for the profile of Program Manager. The role is a part of the Last Mile central program team under the Delivery Service Provider network.
What this role is about
This role is work on building and driving the programs for DSP network. It will require the PM to work with multiple cross functional teams including AMZL leadership & channel teams, S&OP team, tech, finance, analytics, legal, WW teams and HR to understand the processes, build solutions and proposals for IN suited business
The successful candidate will be a person who enjoys and excels at dealing with ambiguity and design and define programs with little information. He / She will have excellent written and verbal communication skills, the ability to create and sustain urgency, and a proven ability to lead large cross-functional projects including communication across all levels and teams in the organization: senior leaders, technical teams, finance, fulfillment, and business leaders.
As a program manager, you will:
· Gather requirements and conceptualize solutions to solve a business problem.
· Work with key stake holders across various functions to define and launch a program.
· Program-manage technical integration with Amazon systems across transportation operations and setup end-to-end operational, accounting, and financial, taxation requirements, and performance measurement.
· Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.
- It requires an individual to showcase judgment and decision making skills to balance customer experience with financial impact. This position offers a broad exposure to various business, financial, and technical teams within Amazon.
1. Basic Qualifications
• Completed Bachelor’s Degree in Engineering, Logistics, or similar field from an accredited university
• Experience in data analysis using Excel and documentation for high-level stakeholders
• 5+ years of experience in program management (multiple project drive and management)
2. Preferred Qualifications
• Completed Master’s Degree in Business Administration (MBA), Logistics, Finance or similar field from preferably a top-tier Business School
• 5+ years of relevant experience that shows how to organize, find solutions and follow through till conclusion
• Experience in handling compliance related programs/projects
• Skills to handle analysis tools such as SQL
• Able to speak and present effectively before the appropriate audience and experience in communicating expectations and requirements with business teams through written proposals
• Experience with communicating with high-level stakeholders including Director level decision makers
• Desire and ability to learn quickly with strong appetite for knowledge
• Experience in large-scale cross-functional projects with global stakeholders
• Experience in planning network-wide strategies and knowledge of operations at a detailed/practical level
• Excited about working in a diverse group and contributing to an inclusive culture
Key job responsibilities
- Understand business, problem solve and design solutions/process
- Achieve business goals by driving channel / ops and other cross functional team members
- Track and deliver assigned metrics
- 2+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Experience in complex problem solving, and working in a tight schedule environment
- Master's degree
- 5+ years of managing stakeholders in cross-functional project experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in analyzing data to drive decisions
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
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