OPTIMA is a global team and enables Amazon to deliver a superior shopping experience to customers worldwide. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging cutting-edge technology alongside our operational excellence. We enable shopping feature teams deliver superior CX quality by providing them reliable and comprehensive insights and ground truth data to measure and train ML (Machine Learning) models and handle annotation and Root Cause Analysis (RCA) across 10 different languages.
We are looking for a Program Manager who is committed to support our rapidly growing Learning and Development initiatives in OPTIMA.
An individual who is well versed in learning need identification process, set program strategy and design customized offerings based on the need identified for skill building.
Has a good understanding of Learning Management Tools and is able research, design and develop content to offer programmatic solutions with multiple connection points.
Is able to independently manage internal/External stakeholder relationships and oversee the development of facilitators, course logistics, and provide course evaluation/impact statistics & analysis.
Identifies opportunities for improvement and owns projects to drive problem resolution
Responsibilities include:
• Lead the analysis, design and evaluation of learning programs to support L&D program initiatives.
• Conceptualize and develop content catering to the Millennials and GenZ learners.
• Develop learning solutions that optimize performance and promote compliance with Amazon policies and regulatory laws.
• Assist in the development of standardized learning management processes and procedures, and templates.
• Ensure that the L&D curriculum is tracked and maintained in the Learning Management System
• Evaluate the effectiveness of the L&D learning programs and learning activities administered.
• Measure solution effectiveness and scalability of delivery modalities by using continuous feedback loops and mechanisms to identify gaps.
• Recommend and create scalable learning solutions to improve learner retention, job performance, and the overall employee experience as well as the attainment of business goals.
- 4+ years of program or project management experience
- Content Development
- Learning Management Systems Administration
- Facilitation
- Program & Project Management
- MS Office including Excel, Word, Power-point, Share-point
- Stakeholder Management
- Vendor Management
- Authoring Tools like Articulate
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