Program Manager, IN FBA & MCF

Fulfillment by Amazon (FBA) is an Amazon service for third-party sellers – enabling them to provide fast and efficient delivery to their customers. FBA enables Selling Partners to hand over the heavy lifting of warehousing, payment processing, delivery returns and customer service to Amazon, utilizing the capabilities that Amazon has built over the last 25+ years. This frees them to concentrate on what they do best – finding and developing new products and marketing them to potential customers.
The IN FBA & MCF Product team is looking for a Program Manager to bring transformative improvements in Seller experience and reduction of Supply Chain cost and defects. You will be responsible for building new mechanisms to improve key areas of externalizing fulfilment technologies and defining the best in class Seller experience for our FBA Selling partners, including Seller onboarding to FBA/MCF , Post launch support, defining and managing SOPs for inbound experience and defect reduction. The role is a high impact role which typically involve defining the charter and goals, driving cross functional initiatives to achieve the goals, designing and building complex new processes, and setting up GTM avenues, operating mechanisms including reviews across multiple business verticals. You will work closely with a cross-disciplinary team of account managers, product managers, and finance partners across the FBA & MCF business, including Seller Services, Supply Chain Optimization, Finance and Operations teams.
A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities, relationship building skills and superb project management capabilities.
Key job responsibilities
1) Driving initiatives that contribute to the Go-To-Market for various MCF features/ programs, profitability and also working seller backwards to enhance seller experience.
2) Detailing the SOPs, driving adoption to both SOPs and processes, and driving sign off from leadership. Work with internal teams within IN marketing, Operations, Finance, Supply chain execution, transportation and other Amazon teams.
3) Develop a roadmap and detailed metrics to measure progress of the initiative they own. They will also own writing reports that detail the progress to leadership on a frequent basis.
4) Demonstrate bias for action and own operations by Liaising across functions to drive the program and resolve issues and bottlenecks.
5) Work with product/technology teams to scope out and drive any required product changes.
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Experience in e-commerce, digital marketing, customer service delivery or digital sales