We are seeking a dynamic, passionate self-starter to join the Global Road Safety Risk Management team as a Senior Program Manager supporting the Asia-Pacific region. This role will be focused on identifying, analyzing and mitigating safety risks as well as ensuring the performance and effectiveness of safety risk controls to enable Amazon to safely scale as the largest package delivery service on the planet. Additionally, this role will ensure the organization exceeds its safety objectives through collecting, analyzing, and assessing information. Amazon is constantly innovating and our operations must evolve with the business to ensure we maintain the highest safety standards for our Associates, third party transportation providers, and the general public. You will build safety risk assessment and management protocols for our businesses, create metrics to evaluate risk control effectiveness, oversee qualitative and quantitative risk assessments, and knowledge of risk remediation/mitigation/control processes is strongly preferred. This role requires scoping large projects, managing project timelines, identifying safety gaps, and communicating to senior management on safety risks. Cross-team coordination, project management, executive presentation skills, a penchant for process improvement, and a proven history of delivering results are essential for success. A bias for action and comfort in dealing with ambiguity are a must. Often times it will not be clear how we will reach our end goal; you will be expected to help carve a path by taking risks and be willing to try new things, fail fast then iterate. Strong analytics and safety experience will be valued in an applicant.
Key job responsibilities
Lead safety risk assessment and management framework development partnering with cross-functional teams. -Responsible for identifying control improvements and building partnerships with teams to resolve identified risks • Document controls testing and risk assessment/management findings. Monitor risk management and assurance methodologies from a process improvement perspective as the program grows. Conduct internal training to educate teams in safety risk management processes
• Review and inform transportation safety-related policies to drive policy improvements
• Conduct safety risk assessments for compliance with over the road safety regulations, policies, standards, and procedures
• Analyze data to identify trends and provide recommendations to proactively control safety risks
• Convey findings, including escalations, to stakeholders in a clear, easily digestible format
• Continuous process improvement; use the right metrics to measure policy quality and opportunities. Look around corners and anticipate safety challenges/obstacles the business could face and proactively developing a plan to address.
About the team
Mentorship & Career Growth: We are committed to providing equitable development opportunities and support for employees from diverse backgrounds. Our mentorship programs and career growth initiatives are designed to foster an inclusive culture where all employees can thrive and reach their full potential.
Work/Life Balance: We understand the importance of work-life balance and offer flexible policies and benefits to cater to the needs of our diverse workforce. This includes parental leave, childcare support, and accommodations for employees with disabilities, ensuring that everyone can achieve a healthy work-life balance.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Experience leading risk assessments
- 3-5 years in a transportation, middle/last mile operations management, safety, audit, or risk position.
- Analytical and quantitative skills
- Risk assessment methodology experience that includes an understanding and practical knowledge of risk analysis, risk mitigation, risk management, risk matrix and development of risk criteria. Experience providing the necessary countermeasures to risk identified in risk assessments
- Verbal and written communication skills.
- Experience leading complex projects with multiple stakeholders.
- Experience successfully managing complex and competing projects
- Experience working in a highly cross-functional organization
- Comfort with transitioning from high level strategic thinking to creative and detailed execution
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience defining risk management roadmaps / Safety Management Systems
- Proficiency with SQL
- Systems thinking; able to recognize patterns and trends in data, content and customer needs which will drive program design and delivery
- Experience using exceptional judgment in managing projects with high potential impact
- Have experience in generating automated metrics
- Preferred to possess or be working towards a certification related to safety, audit, or risk
- NEBOSH/CSP Certification, Project Management Professional (PMP) certification