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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
GBS Program Manager
Iron Mountain’s Global Business Services (GBS) group is hiring an experienced Program Manager. You will join a dynamic and fast-paced organization whose mission is to be a trusted strategic partner to our
internal and external customers through optimization, standardization, and enterprise capabilities.
The Program Manager is responsible for successfully delivering large, high-impact initiatives while
simultaneously tracking projects led by Project Managers worldwide. You will collaborate closely with
key stakeholders to understand and prioritize the projects to deliver the desired outcomes.
Responsibilities:
● Implementation programs of highly complex, multi-service line, enterprise-level solutions
setting realistic expectations, developing implementation methodology and strategy, developing
a detailed plan to support the strategy, reporting status, and executing the plan.
● Integrate inputs from many stakeholders to establish and manage a consolidated scope,
schedule, and budget.
● Ensure that all projects within the program align with the organization's strategic goals and objectives.
● Understand financial business cases in partnership with key stakeholders to confirm the decision
to proceed with new strategic initiatives.
● Manage the financial performance for all assigned programs, including actuals vs. budget and
monthly forecasts.
● Creates and manages the program-level schedule by integrating individual workstream and
customer schedules into an overall plan. Manages the identification and coordination of
dependent tasks and conflicting priorities.
● Ensure internal stakeholder requirements, including performance, quality, and financial goals,
are met.
● Track and report on program performance using metrics and KPIs to measure progress and
identify key areas for improvement.
● Lead and mentor project managers and teams, fostering a collaborative, high-performance work
environment.
● Improve the efficiency and effectiveness of the GBS PMO through lessons learned and other
continuous improvement initiatives.
● Lead resource planning and prioritization for assigned programs
● Communicate clearly and effectively to executive management regarding plans, dependencies,
status, and critical issues.
Key Skills, Requirements, and Competencies:
● Proven program leader experienced in managing a geographically dispersed team of employees
and external contractors
● Ability to lead and inspire teams, set direction, and drive program success.
● Strong verbal and written communication skills for effectively interacting with stakeholders,
team members, and executives
● Skilled at working effectively with cross-functional teams in a matrix organization
● Ability to align projects with organizational goals and develop long-term strategies
● Proficiency and analyzing issues, making informed decisions, and implementing Solutions.
● Ability to prioritize tasks and manage time effectively to meet deadlines.
● Understanding of budgets, Financial forecasting, and resource allocation.
● Building and maintaining positive relationships with stakeholders, addressing their needs and
concerns.
● Skilled in negotiating with vendors, clients, and team members to reach mutually beneficial
agreements.
● Demonstrates global awareness and recognizes the global impact of decisions, with the ability to
adjust strategy as necessary
● Minimum of 8 years of program management experience in a matrix and multi-project
environment
● Good level of empathy, active listening, and ability to manage conflicts
● Must have demonstrated ability for independent decision-making, supporting large customer
groups, and managing highly visible projects
● Must be able to deliver work efficiently through formal and informal channels and display a
broad understanding of business practices and policies