Program Manager

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Global responsibilities:

• To manage documentation improvement programs such as bi-yearly Fixit Weeks, including defining the scope of work and collaborating with managers to identify leads and retro meets.
• Manage the Product Content (StratOps) strategy operations program. This includes strategizing initiatives in collaboration with workflow leads, regular sync-ups with workstream sponsors and leads, identifying and mitigating bottlenecks, and organizing show-and-tell events.
• To manage the nominations for iSTC awards for the ServiceNow Product Content team.

India responsibilities:

• Coordinate with the India Product Content leadership team to ensure smooth running of programs such as hiring drives, and internal and external events such as EX Summit, and STC.
  Collaborate with internal teams - Talent Acquisition, India Workplace (WPS), Early-in-Career, and EX India People and Culture teams.
  Collaborate with the STC standing committee and academic institutions for external events, if necessary.
• Collaborate with the India Product Content leadership to organize site and team-specific activities such as workshops, team-building activities, etc.
• Coordinate with the IDC leadership to oversee the necessary arrangements for the PC leadership’s visit to India. 

Preferred Qualifications:

• 5+ years of project/program management experience in mid/large size companies.
• Quickly and effectively adjusts to changes in priority, areas of focus and unforeseen challenges
• Identifies opportunities for operational improvement, and suggests solutions
• Ability to independently adjust own work deliverables as priorities shift
• Exhibits strong self-awareness and provides constructive, actionable feedback to colleagues to maintain collective accountability to ServiceNow values and culture or respect

Basic Qualifications

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience.
• Experience working on and managing large projects or programs with cross-functional teams.
• Deliver solutions and strategies while mitigating or removing obstacles.
• Experience utilizing software to keep projects organized, track metrics, and report on progress.

JV20

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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