Program Manager

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

A Program Manager is a member of the Professional Services delivery team that builds and maintains applications on the Acquia Platform on behalf of customers and partners. A Program Manager is responsible for understanding and working within the customer’s business environment to deliver projects according to Acquia’s methodology.

Key responsibilities:

• Deliver successful projects within a customer’s business environment
• Create a productive project culture
• Transform chaos into clarity
• Seek to identify, analyze and solve problems systematically rather than by instinct or intuition.  Develop elegant solutions to complex problems
• Create and respond to change in a way that enables customers to meet or exceed their goals
• Responsible for Acquia and customer stakeholder management
• Create positive one-on-one relationships within the team
• Communicate new business opportunities to the Acquia Account Management team and support new business activities within an existing customer
• Work with PS Operations team to ensure projects are properly resourced
• Handle pressure gracefully with no impact to the project, team or customer
• Make risk-based decisions and hold team and self accountable

Key skills and attributes:

• 5 years of experience in program management or similar role within a digital/IT organization
• Direct experience in a consulting role. Recognized expertise and able to effectively communicate with others in specific areas of focus.
• Superior understanding of marketing technology; CDP experience strongly preferred
• Listen and probe to understand, diagnose and understand what matters most to others; value the input and insights of others.
• Adopt a team approach, acknowledging and appreciating efforts, contributions and compromises; recognize the common purpose of the team and respect team decisions.
• Empower others in order to scale an effort. Possess a philosophy of coaching
• Listen carefully to provided information and ask clarifying questions. Actively listen as a learner rather than a passive recipient of information.
• Perceive project and organizational issues quickly through effective questioning
• Excellent written and verbal communication skills
• Project Management, Program Management, and/or SCRUM certification
• Ability to travel, as necessary

Please note the hours for this role will be 4pm-12am IST 
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.