ABOUT THE ROLE The Program Analyst is responsible for researching, scheduling, analyzing, and delivering data and reports on time via working with internal teams and clients, while supporting projects of moderate complexity simultaneously.
ROLES & RESPONSIBILITIES
Execute procedures to meet internal/external Service Level Agreements with high quality and throughput
Train, certify, and adhere to standard operating procedures and business policies
Execute data entry via databases
Develop and recommend solutions for process improvements, in addition to supporting implementation of new processes and programs
Work with clients to complete day to day business-as-usual activities
Support on-call rotations or off-shift availability, as required
Perform quality checks to ensure data integrity for clients and downstream systems
Respond to client inquiries via Change Requests, Salesforce tickets, and/or Client Service Representatives
Assist Process/Team Lead with creation of and data gathering for key performance indicators & metrics
Assist Process Lead/Team with user acceptance testing for new software releases
Flexibility, Able to accommodate longer shifts on Monday’s
Other duties as assigned
SKILLS REQUIRED
Must be able to work United States EST day shift / India IST night shift
Fluency in English - both written & verbal
Ability to interact with clients via email and/or telephone call
Graduate degree and 2+ years of equivalent work experience
Proven record of delivering quality results on time with high attention to detail
Proven data entry skills and experience
Uses logic to analyze data and capability to draw conclusions and convey results
Effective writing, grammatical, organizational, analytical, and communication skills
Proficient with use of Google Tools (Docs, Sheets, Slides) and Microsoft Suite
Strong interpersonal skills and the ability to work effectively with others
Basic knowledge of US TV networks, channels, and programming (e.g. shows, news, and sports)
Must be able to work accurately under deadlines and willing to work outside regular business hours, as required
