General Summary:
Assists with program development and implementation through managing processes, procedures, and tools that improve efficiencies. A Program Analyst coordinates across teams and monitors timelines, budgets, risks, and priorities to achieve program progress. Typically, a program needing a Program Analyst will be of significant size and will require expertise related to the development of project management mechanisms.
Minimum Qualifications:
Preferred Qualifications:
• Bachelor's degree in Business Administration, Management, Engineering, Computer Science, or related field.
• 3+ years of experience creating, scheduling, and maintaining program plans or related experience.
• 2+ years of experience with program management tools.
Principal Duties and Responsibilities:
• Regularly coordinates with third parties and/or internal customers for large, complex programs to identify and meet needs, track and communicate program status updates, and ensure compliance with processes and guidelines.
• Prepares and discusses agenda for review board meetings under guidance of the Program Manager and documents key discussion points, project plan changes, and stakeholder needs.
• Contributes to and updates project plans to support Program Managers or Leads on large programs that include priorities, timelines, critical tasks, stakeholder identification for each task, and forecasted resource allocation.
• Collects, compiles, monitors, and maintains budget data, identifies potential issues, and communicates to the Program Manager.
• Tracks the progress and execution of complex deliverables to ensure deadlines are met, and identifies and escalates issues that may impact deadlines.
• Coordinates schedules and task assignments for complex projects by following proper project management practices with some guidance from the Program Manager.
• Manages and communicates changes in program timelines, priorities, and deliverables to stakeholders.
• Identifies risks and issues in limited capacity that occur throughout the program lifecycle, communicates issues to the Program Manager, and identifies team members needed to determine a solution.
• Gathers, analyzes, and interprets data and program metrics using advanced tools (e.g., macros, pivot tables, charts, graphs) and resolves inconsistencies.
• Maintains and updates databases using advanced aspects of data management tools (e.g., Excel, agile).
• Synthesizes moderately complex data and metrics into a summary of key trends, risks, and changes, and presents results into a report that can be easily understood by key stakeholders.
• Gathers feedback and implements improvements to assigned planning processes, tools, and methods.
Level of Responsibility:
• Working under some supervision.
• Providing some supervision/guidance to others.
• Making decisions that are moderate in impact; errors may have relatively minor financial impact or affect on projects, operations, or customer relationships; errors may require involvement beyond immediate work group to correct.
• Using verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. May require basic negotiation and influence, cooperation, tact, and diplomacy, etc.
• Completing most tasks with multiple steps which can be performed in various orders; some planning and prioritization must occur to complete the tasks effectively; mistakes may result in some rework.
• Exercising creativity to draft original documents, imagery, or work products within established guidelines.
• Using deductive problem solving to solve moderately complex problems; most problems have defined processes of diagnosis/detection; some limited data analysis may be required.
The responsibilities of this role do not include:
• Budgetary accountability.
• Influence over key organizational decisions.
• Role in strategic planning.
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