Production Support/Senior Consultant Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist

In this role, you will :

• Providing full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
• Work in UK shift to monitor application and scheduled jobs. On rotation basis, provide support on weekends and on-call support after office hours.
• Technical expertise in finding root cause of major system problems - inputs based on business/operations requirements.
• Actively look for process improvements, automation, efficiency gain and technology.
• Work with development team to resolve complex technical issues / problems.
• Perform production deployment using Jenkins and Azure DevOps. Take end to end responsibility of prod infrastructure for patching activity.