Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Consultant Specialist
In this role, you will:
- Candidate should be ready to work on Production Support Activities in 24X7 Model and will be involved in Analysis and Resolution of Incidents.
- The candidate must have good technical knowledge on Java & Google Cloud Platform (GCP).
- Troubleshoot and resolve production issues for critical applications, join crisis calls and major incident responses make efforts to minimize downtime and impact.
- The candidate should have good knowledge on performance monitoring tools like AppD and Splunk. And able to implement/refine and effectively use the tools.
- Should be able to conduct Root Cause Analysis for Incidents and share the findings/recommendation to Management team and track action items closely till closure.
- The person should have knowledge on Agile and DevOps.
- Develop a deep understanding of application and components in the Java based systems.
- Work with developers to identify and resolve complex problems. Address urgent issues quickly, work within SLA’s.
- Managing and Track SLA’s closely so they are consistently met and provide updates to Management on the same.
- Should be well versed with Incident, Change and Problem Management preferably ITIL Certified.
