Product Sustenance Engineer

About Eurofins

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 35 years, Eurofins has grown from one laboratory in Nantes, France to 62,000 staff across a network of over 1,000 independent companies in 61 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing.

Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. 

Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture, and we offer fulfilling careers.

POSITION TITLE (ENGLISH): Product Support Specialist                                          

REPORTING TO: Manager                                              

REPORTING LOCATION: Bangalore, India                     

WORKING LOCATION: Bangalore, India                                                                           

NUMBER OF FTEs UNDER RESPONSIBILITY:   15

Description:

• Very good communication and interpersonal relation skills in an international environment,
• Ability to adapt and work with either technical or business people
• At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail).
• Up to 2 years work experience in an Enterprise application support environment would be a plus.
• Exposure working in IIS hosted web application is preferred.
• Good understanding of Windows Server & MS SQL Server concepts is required.
• Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems.
• Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services
• Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus.
• Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets.
• Log tickets based on end user requests to resolve queries within SLA.
• Perform initial investigations to identify origins of issues.
• Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA.
• Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA.
• Build, maintain and communicate weekly & Monthly statistics to management.
• Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.

• A chance to become part of a highly motivated international team of professionals.

• Experience between 2 years to 4 years.
• Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage.
• Experience working with customers from European region would be a plus.