It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Product Support / Sales - Job Description
POSITION TITLE: Product Support / Sales
DEPARTMENT: Sales
ACCOUNTABLE TO: This role will be reporting to the Sales Manager. As a company that designs, manufactures, and distributes heat exchangers and radiators for heavy industrial equipment.
LIAISE WITH: Product Support / Sales staff, Customer Service, Department Managers & Supervisors, Finance Department, L&M Inc. Department Heads, Customers & Clients, and Office personnel
ROLE SUMMARY: Direct selling, customer liaison, product support and problem solving.
Key Responsibilities:
- Sales Development – Identify and target potential customers in the commercial and industrial sectors, both nationally and internationally. Direct selling and field representation to meet the needs of your designated sales region.
- Technical Support – Provide in-depth knowledge and technical guidance to customers helping them select the right heating solutions based on their requirements.
- Product Presentations – Conduct product and or brand presentations to prospective customers, explaining the benefits of using the Mesabi brand.
- Client Relationships – Build and maintain strong relationships with new and existing customers providing excellent after-sales support to ensure satisfaction and repeat business.
- Quote Preparations – Prepare detailed quotes, technical proposals and cost estimates based on customer specifications.
- Market Research – Monitor market trends and competitor activities, providing feedback to the management team.
- Collaboration – Work closely with the customer service, logistics and the engineering team to ensure orders are fulfilled on time. Collate and share technical information with the engineering design team.
- Sales Reporting – Track sales activities, forecasts and pipeline status, reporting to management on progress and opportunities. Prepare reports as required by the Sales Manager.
- Budgeting – Assist in sales budget preparation for assigned sales regions.
Other Responsibilities:
- You will be assigned a Sales regions by the Sales Manager.
- To organize your own travel. This includes booking air fares, accommodation and car hire where necessary.
- Email or phone site visit requests prior to heading to that sales area. Phone or email to confirm appointments. Send copy of call plan to Sales Manager.
- On completion of sales visit, complete call report and at end of day / week copy into Epicor. Email copies of all call reports to Sales Manager & General Manager.
- Update expenses at the end of each day. Enter photo of Tax Invoice into the expense app. If tax Invoice is multiple pages, email copies to Admin3@mesabi.com.au.
- Obtain equipment lists, equipment maintenance scheduling and onsite contacts, name, phone numbers, email, and position details.
- Gather all relevant technical information including part numbers from whatever source necessary, for engineering design.
- Contact Customer Service with all relevant information when requesting a quotation.
- Follow up with Customer Service as necessary, to keep them informed of any quote changes, and to receive any details, which may help, close the sale
- Follow up all enquiries and quotes.
- Update quote status in Epicor, ensuring reasons for lost sales are noted.
- Submit weekly itinerary to Sales Manager.
When away from home base, include full accommodation, details with address & contact numbers. - Submit monthly report, listing:
- Accomplishments for last month.
- Objectives for this month
- Key issues additional information, observations
- Send copy to Hibbing, copy the Sales Manager in.
- At the end of each month, copy Trip folders to OneDrive folder for back up.
- Beginning each quarter, submit an Itinerary outlining proposed activity for the quarter.
- Keep Encore list current in Epicor for mail-out.
- Maintain the company vehicle, Laptop, Mobile Phone, Mesabi Sample’s, tools, and uniforms in clean and good condition.
- Assist as required in sales budget preparation for assigned sales areas.
- Prepare reports for annual and half-yearly sales meetings as directed. Monitor sales areas and generate report for managers meeting.
- Direct selling and field representation to meet the needs of your designated sales area.
- Organize your travel for one to two-week periods which include booking air fares, accommodation and hire car where necessary.
- Liaise with Sales and Customer service personnel as required.
PERFORMANCE MEASURES:
- Report all hazards, incidents & injuries immediately to your manager.
- Comply with all OHS, HR and corporate policies and procedures.
- Developing of detailed business development and marketing plans and strategies which provide a blueprint for future growth for both short and long term.
- Recognize and pursue opportunities for development and growth.
- Ensure brand-building is synonymous with excellence and integrity.
- Develop and maintain effective risk management strategies in our submissions.
- Ensuring the assets of the organisation are adequately safeguarded and maintained.
- Identification of relevant training objectives.
- Manager peer & customer feedback, through the Customer Feed Back form.
- Positive and collaborative contributions during team meetings.
- Conformance to Wabtec’s Core Values.
COMPETENCIES:
License & Certificate:
- Australian “C” Class Drivers’ License (essential).
- Current National Police Clearance (essential).
- Valid Passport to travel internationally (essential).
Experience/Qualifications:
- 5-10 years previous Mining/Radiator/Manufacturing / Service Industry experience in technical sales (desirable).
- Project Delivery (essential).
- Previous Business to Business support experience (essential).
- Business Management (essential).
- Marketing experience with a strong drive for achieving sales targets (desirable).
- Excellent communication and negotiation skills with the ability to explain complex technical concepts to non-technical customers
- Proficiency in Microsoft Office
Personal Characteristics:
- Ability to travel domestically and internationally with no travel restrictions to service customers and attend industry events
- High attention to detail. Able to work unsupervised and remotely.
- Strong sense of priority and urgency.
- Commitment to safety in the workplace, on the road and on client sites.
- Able to work part of a multicultural team and in different countries.
- Able to pass random drug & alcohol, fitness for work assessments.
- Commitment to developing a positive safety culture.
- Business acumen.
- Able to coordinate of multiple projects with varied timeframes.
- Able to work in an efficient manner.
- Able to always represent the company in a professional manner.
- Positive attitude, displaying a sense of purpose, control and direction.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
