Product Support Intern (US Clients)

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 100,000 users across 30,000 teams of all shapes & sizes, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as Gartner, Capterra, and IT Central Station.

Katalon is headquartered in Atlanta, GA. For more info about Katalon, please visit https://katalon.com/

In the next generation, we believe. Being Kastronaut joining our Kataverse, you will be trained and empowered to participate in real-life projects, from which soft and hard skills will be developed and sharpened.

Responsibilities

• Providing appropriate solutions and information about products to customers, prioritizing and dealing with the questions in a timely manner.
• Manage the online FAQ and support article knowledge base.
• Responding to queries from customers by the system.
• Administrative support for the customer support team members according to instructions.
• Collaborate and communicate with cross-functional teams including Product, Engineering, and Account Management to ensure alignment.
• Other tasks and responsibilities as assigned