Bayt.com
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Job Description

The below Key Performance Areas include but are not limited to:

 

  • Program orchestration, journey builder, ability to write free marker scripts for the personalization.
  • Conduct routine audits of systems and user practices
  • Write SQL queries to extract data.
  • Offers and rewards configuration and applying changes from UAT to Production
  • Manage CMS changes and updates
  • Ensure programme business rules are configured in line with business expectations
  • Collaborate with campaign vendors for continuous training requirements, outsourcing activities, and upgradation support.
  • Build promotion in line with customer lifecycle
  • Ensure micro services are working as expected
  • Investigate customer complaints and queries on points and account features
  • UAT and Testing Lead for all programme changes
  • Run automated test scripts for Mobile App and Website releases
  • Analysing system logs and monitoring logs to identify issues
  • Develop RCA in case of technical issues and provide business explanation
  • Manage technical documentation and processes end to end

 

Skills

  • Knowledge (Desired): Degree in computer science, IT, programming or related field

 

 

  • Experience 2 years experience
  • Well versed with SQL and HTML
  • Working experience with project management tools like JIRA.
  • Proficient in loyalty marketing tools like Microsoft Dynamics, COMARCH CLM, Epsilon etc.
  • Hands-on experience in implementation, operations and maintenance of customer management tools
  • Excellent technical troubleshooting skills
  • Strong interpersonal and communication skills
  • Must have excellent team skills and collaboration skills.
  •  


Job Details

Job Location
India
Company Industry
Fashion & Apparel
Company Type
Employer (Private Sector)
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
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Alshaya Group
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Alshaya Group is a dynamic family-owned enterprise, first established in Kuwait in 1890. With a consistent record of growth and innovation, Alshaya Group is one of the world’s leading brand franchise operators, offering an unparalleled choice of well-loved international brands to customers, Alshaya Group’s portfolio extends across MENA, Russia, Turkey and Europe, with thousands of stores, cafes, restaurants and leisure destinations, as well as a growing online and digital business. Operating in multiple sectors including Fashion, Food, Health & Beauty, Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group colleagues are united by a commitment to authentically deliver great customer service and brand experiences. Fresh, modern and relevant, Alshaya’s constantly evolving portfolio reflects the choices and lifestyle of its customers. From flagship stores and restaurants in prestige malls, through to local coffee shops, drive-thrus and online, Alshaya Group brings customers the brands they love in the places they want to be. Brands such as Starbucks, H&M, Mothercare, Debenhams, American Eagle Outfitters, P.F. Chang’s, The Cheesecake Factory, The Body Shop, M.A.C, Victoria’s Secret, Boots, Pottery Barn and KidZania.

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