Product-Process Trainer II

GENERAL DUTIES & RESPONSIBILITIES • Conducts training needs assessments to understand characteristics and skill levels of learners, the job setting and to identify processes and tasks performed by system users. • Determines appropriate instructional strategy based on results of needs assessment. • Designs, modifies or develops instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes and job-aids. • Classes may consist of standard or customized course content, and may use a train-the-trainer or end user approach. • Conducts traditional classroom or web-based training sessions using effective presentation skills, verbal communication skills and classroom management skills at FIS facilities or client locations. • Assesses training outcomes by soliciting and reviewing feedback and evaluation of classes taught. • For systems/products trained, reviews system/software documentation from product development teams, such as release notes, system requirements, system design specifications, technical and functional system design, configuration control requirements, etc. to understand and stay current on system changes – enhances system knowledge through hands-on practice using test banks. • Develops and manages content and parameters of training banks including account and scenario setup, product definition across multiple applications and security. • Manages and completes all aspects of training projects including reviewing Statements of Work and other contractual client documents relevant to training services for assigned projects, communicating with clients, working with implementation and client relationship teams to understand client business needs (adapts training context and content accordingly), scheduling and travel planning, status and expense reporting, following-up and issue resolution and resetting parameters of training bank, including student and demonstration accounts and user IDs and passwords. • Stays current on relevant trends within the financial services industries, i.e., banking, wealth management, insurance, regulatory as pertains to FIS products and services and specific assignments. • Other related duties assigned as needed. EDUCATION REQUIREMENTS Bachelor’s degree in finance or adult education or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES • Thorough, detailed knowledge of FIS systems and products trained as well as FIS procedures • Effective presentation and interpersonal skills • Understanding of and ability to demonstrate adult education principles and techniques • Classroom management skills • Understanding of banking and financial services industries and products including commercial and consumer banking, lending, insurance, wealth management, online banking, card services and bill payment services • Strong verbal and written communication skills; clear, tactful and constructive • Proficient with technology and office automation tools and applications • Customer service skills, understanding and focusing on client needs, establishing credibility and building positive, professional, relationships with clients • Team skills including ability to establish and maintain effective working relationships with all levels within organization, internally and externally • Strong time management, problem solving, project management, leadership and negotiaion skills • Attention to detail • Resourcefulness, flexibility, versatility, dependability FIS JOB LEVEL DESCRIPTION Developing level professional role. Moderate skills with high level of proficiency. Works under general supervision with latitude for independent judgment. Trains a full portfolio of standard multi-day courses and all standard/custom virtual courses within a primary application area (5 to 10) while concurrently Developing level a limited portfolio for courses (1 to 3) within one secondary application area or companion/sub-system. Completes learning plans for new courses successfully with minimal assistance from senior peers. Contributes feedback to instructional designers on less-complex course development projects. Keeps informed of product development activities to stay informed on the need for revisions, corrections, or changes in course materials and may make revisions in source documents using standards and templates. Typically requires three to eight years of experience in banking and adult education, as well as specific knowledge of FIS products.

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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