Product Owner - LATAM Scrum Team (Product Management & Agile Methodologies)

Overall Responsibilities:

• Imagine, define, analyze, and document the product vision and requirements, effectively communicating to management, business, and technical staff.
• Manage, track, and report on product line or product feature performance throughout its lifecycle, including product strategy, planning, and issue prioritization.
• Coordinate product priority decisions in collaboration with cross-functional teams.
• Facilitate internal and external product communication and information sharing across the product line and partner organizations.
• Oversee the product development process, including commercialization tasks necessary to bring products to market.
• Manage product development and improvements, including the roadmap and statement of direction across the product line.
• Address issues throughout the product development process, including problem identification, root cause analysis, and partner communication.
• Act as the primary negotiator between internal departments and clients to resolve issues.
• Serve as the product expert and liaison to Sales.
• Interface with consumers in the education and enrollment into new product programs.
• Collaborate with the Tech team to create comprehensive business requirements.
• Conduct and document gap analysis.
• Maintain frequent contact with internal and external customers.

Technical Skills:

• Extensive knowledge of software requirements and product management principles.
• Proficient in Agile methodologies, particularly Scrum.
• Strong understanding of technical operations and project management processes.
• Familiarity with card brand regulations, including PCI compliance.
• Experience in payments-related technologies and systems.
• Ability to communicate technical concepts and requirements clearly to both IT and business resources.

Experience:

• Minimum of 12 years of experience in Technical Operations, Business Analysis, Project Management, or Product Management.
• Prior experience in negotiations, vendor management, and project management is required.
• Experience as a SAFe Agilist is a plus.

Day-to-Day Activities:

• Lead product vision discussions and document requirements.
• Monitor product performance metrics and report findings to stakeholders.
• Coordinate with cross-functional teams to establish product priorities.
• Facilitate communication between internal teams and external partners.
• Oversee product commercialization efforts and manage the product lifecycle.
• Conduct meetings with clients and internal teams to resolve product-related issues.
• Engage with sales teams to provide product expertise and support.
• Interact with consumers to facilitate education and enrollment in new programs.
• Work closely with the Tech team to ensure alignment on business requirements.
• Conduct gap analysis to identify areas for improvement.

Qualifications:

• Bachelor’s degree in a relevant field.
• High School diploma/GED required.
• In-depth knowledge of card brand regulations and compliance standards.

Soft Skills:

• Exceptional written and oral communication skills.
• Strong negotiation and interpersonal skills.
• Ability to work collaboratively in a team environment.
• Effective problem-solving and analytical skills.
• Capability to manage multiple priorities and work under pressure.
• A commitment to continuous improvement and professional development.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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