Product Owner, FSM Mobile

As Product Owner, FSM Mobile, you will own the mobile experience of our FSM users. You will take strong ownership of the current setup and be responsible of the future direction of the FSM Mobile. You will enable the acceleration of the FSM deployments from the FSM mobile solution perspective and thus contribute significantly to the Accelerate Digital strategic shift. Furthermore, to enable the strategy, you are expected to drive the coming mobile technology renewal and way-of-working and participate to transformation in Technician Experience -program.

As Product Owner, you are an expert in field service process, and drive the design, development and operations of products with relentless focus on business and customer value, service quality & competitiveness. Product Owner will collaborate closely with business stakeholders to clarify, shape and continuously prioritize business outcomes delivered through products throughout their lifecycle.

When developing new services, Product Owner will ensure that the business needs are implemented in the most efficient way, in line with the product roadmaps, and applying agile principles. This role also includes taking a lifecycle view of the products following the performance of deployed products, and plan corrective and improvement actions.

You work in close collaboration with the Service business line and service operations function globally, in the Areas and Front Lines. You are also working closely together with the rest of the IT team, global business process owners and key users.

The position is based in Pune or Chennai, India and you will report to Product Manager, Field Service Management within the Commercial & Operations Solutions in KONE IT.

Main responsibilities

• Own the solution design for FSM Mobile, understand the field service process in detail as well as the interdependencies with other processes and integrated solutions – short term and long term
• Ensure that FSM mobile meets the Service business line, Area, Front Line, technician and customer expectations in terms of usability, performance and availability
• Turn business requirements to functional concept, design, and specification, i.e. specify how users will be using FSM Mobile to support the execution of the processes.
• Manage design, development, testing, user acceptance testing and overall quality to final solution
• Lead the team and work together with diverse and agile team of of KONE, Salesforce and subcontractor professionals to ensure successful development and deployment
• Work in close collaboration with the stakeholders from global Service business, Areas and Front Lines to influence, collect, prioritize and manage business demand for FSM Mobile
• Work with data and application architectural and configuration compliance with other team members
• Facilitate agile ways of working and plan, bring clarity and manage efficiently & transparently the backlog.
• Define, convert and lead the new operating model for FSM mobile development
• Lead the work of defining the FSM mobile technology change and future strategy

To be successful in this role you have

• Experience in Product Management e.g. in a role of a Product Owner
• Minimum of 5 years of experience in working with IT development incl. IT processes, tools, technologies, data models and integrations
• Minimum of 5 years of experience in Salesforce Field Service Management or similar solutions used in service operations or field service
• Experience in mobile technologies and mobile tools
• Salesforce Admin certificate in Salesforce tech is a plus
• Experience in IT governance and financial management
• Basic business process modelling skills
• Experience in applying and facilitating agile ways of working in global environment with several business lines and stakeholders.
• Strong willingness to drive items and continuous improvement forward with friendly and respectful ways of working 
• Strong analytical, conceptual thinking and problem-solving skills with the ability to translate business requirements into functional design
• Experience in working in international environment with stakeholders and teams distributed globally.

We are looking for a collaborative and proactive team player who approaches situations with an open mind, adapts quickly in changing and agile environment and could create structure, clarity, and results in transparent way. We hope you to have strong communication and interpersonal skills in English to support good relationship building with business stakeholders and peers as well as willingness to embrace and promote cultural diversity and inclusion respectfully across own team and organization.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers