Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, and distinguishing user requests from the underlying true needs
Proactively communicating and collaborating with external and internal customers to analyze information needs and functional requirements and delivering the following artifacts as needed: functional requirements, use cases, UI and interface designs, Software Requirements Specification (SRS)
Providing draft product documentation for online help content and customer training
Demonstrating products internally, to customers, and to train sales and support personnel on the use of the products
Collaborating with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
