Product Manager, Vice President, Banking Payments

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Zelle product team, you play a crucial role in supporting the end-to-end product development process and contributing to solutions that address customer needs. In this role, you will guide the strategy, backlog development, and delivery of critical platform initiatives in support of modernizing our platform and delivering leading payment capabilities for customers. You will collaborate closely with technology teams to support the scalability, resiliency, and stability of the Zelle product. You will own initiatives end-to-end and work with functional stakeholders such as Risk, Controls, Operations, and Consumer and Business Banking lines of business. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. 
Job responsibilities

• Partner with Zelle technology team, design and other product managers in supporting the product strategy and vision. 
• Manage and refine product backlog initiatives to drive value in accordance with Zelle and stakeholder priorities. 
• Execute business and technical requirement analysis and definition, creates initiatives, epics and Jira management. 
• Partner with engineering leads to oversee development teams, ensuring proper sprint planning and proper utilization of development cycles  
• Build and manage key relationships and communications with stakeholders 
• Identifies process deficiencies, business risks, and escalates accordingly within the Risk and Control framework
• Ensure commitment for critical dependencies - including facilitating elaboration sessions, helping to secure resources, ensuring sprint alignment
• Lead the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manage timelines and dependencies while monitoring blockers 
• Demonstrate high attention to detail, and exemplary quality, thoroughness and completeness of work product

Required qualifications, capabilities, and skills

• Bachelor's degree required 
• 7+ years of digital product, financial services, technology or project management or relevant experience
• Experience in Technology, knowledgeable with payments architecture and digital space 
• Strong written and verbal communication with excellent reasoning, organizational and project management skills
• Experience communicating effectively with diverse audiences across different parts of the business; ability to cultivate strong relationships and collaborate effectively with multiple stakeholders 
• Ability to independently own projects, programs, or critical workstreams end-to-end 
• Experience in defining and building out product backlogs, roadmap and business models 
• Proficient with the MS Office tools, JIRA and Confluence 

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.