Join our Shopping Experience team to shape how millions of customers shop on Amazon in emerging markets. You will lead the development of innovative customer experience solutions that scale globally. This role offers the unique opportunity to collaborate with Machine Learning experts, developers, and global stakeholders to solve complex customer challenges. You will drive product strategy and execution while working at the intersection of technology and customer needs.
Key job responsibilities
• Define and execute the product strategy and roadmap for shopping experience initiatives
• Build and analyze customer insights to identify opportunities for experience improvements
• Partner with engineering teams to design and deliver scalable technical solutions
• Drive alignment across multiple stakeholders in different geographies
• Measure and optimize product performance through data-driven decision making
A day in the life
You will start your day reviewing key performance metrics and customer feedback. Throughout the day, you'll collaborate with engineers on solution designs, meet with international stakeholders to align on priorities, and work with data scientists to analyze customer behavior patterns. You might spend time writing product requirements, conducting stakeholder reviews, or participating in technical design discussions.
About the team
The IES Shopping Experience team innovates how customers shop across Amazon's emerging markets. We leverage customer insights, technical capabilities, and machine learning to solve complex shopping challenges. Our solutions impact millions of customers globally, and we take pride in building experiences that make shopping easier and more enjoyable.
- Bachelor's degree or equivalent practical experience
- 3+ years of product management experience
- Experience delivering technical products or online services
- Track record of leading cross-functional teams in launching new products or services
- Experience working with technical teams and stakeholders across multiple locations
- Experience with data analysis and SQL
- MBA or advanced degree
- Experience in e-commerce or retail technology
- Background in developing solutions for emerging markets
- Experience with machine learning or AI applications
- Demonstrated ability to influence without direct authority
- Track record of scaling products across multiple geographies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.