Product manager - Payments Domain/Consultant Specialist

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Consultant Specialist.

Work Location: Pune

 In this role, you will:

We are looking for skilled individual for the UK Payments IT Production Support Team (GPS IT department). The team is responsible for the ownership, management, maintenance & technical operation of critical global Payments IT applications and services. Working alongside IT Service Owners, Subject Matter Experts & Service Quality and Risk management leads, the work this team undertakes is in a mission critical environment across a breadth of technologies from vendor products to in-house developed IT services.With ever increasing real-time demands of our customers our key business drivers are the availability of our platform and the stability of service.

• Co-ordination and hands-on support of production payments services, Security patching, Certificate renewals, Service Testing, Service Monitoring & Vulnerability Remediation to mitigate risk and ensure stability across the GPS estate.
• To ensure that IT services meet all required business SLA’s, regulatory demands and adhere to group standard policies.
• Support the Implementation and management of strategic tooling to support Target Operating Model objectives (Automation, Toil reduction, Incident reduction, Service stability increase, Adoption of modern technologies, Monitoring & Alerting).
• Reviewing, designing and driving the implementation of service offerings, capability uplifts and process improvements and proactively highlighting opportunities to improve performance.
• Supporting the planning & installation of new software releases provided by third party vendors.
• Working closely with various stakeholders located in different places in the world.
• Supporting the wider GPS IT team, contributing productively to team objectives, incident management, SME & IT Service ownership activities.