Product Management - Servicing

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center -  all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment. 

As a  Product Manager, at JPMorgan Chase within the Strategic and Growth Office, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy and have a head for fintech. You thrive in working in tribes and squads that focus on specific products and projects – and depending on your strengths and interests, you'll have the opportunity to move between them. Our team is at the heart of building this new venture, focused on developing products that put the customer at the centre. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences, including b2b and b2c businesses.

Our inclusive culture is hugely important to us and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on a new exciting venture for the firm. We are about bringing new products to market that solve real world problems for real life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated and more productive this way. If this sounds like something that you would like to be a part of we'd encourage you to read on and apply, even if the job description isn't an exact match for you, we can promise to review your application and let you know if there is anything that might be suitable in the future! We are looking for an experienced Product Manager who will build products that provide a stressless experience for our contact centre agents and create software that enables agents to provide world-class service to the customers. We are building a SaaS platform that would enable different businesses at JPMC to implement client servicing technologies. 

Job Responsibilities:

• Define the product vision, objectives, value propositions and roadmap, based on a deep understanding of the customer needs, industry landscape and regulatory environment
• Build, lead and nurture the product and engineering teams that will support delivery of your product and vision
• Define problem space in order to come up with product requirements and it’s value proposition
• Create and maintain a prioritised backlog based on customer research, analysis and backed it by data/evidence
• Build a go-to market strategy and product collaterals for business development teams

Required qualifications, capabilities and skills:

• Proven experience as a product manager, in a fast-paced software development environment with continuous delivery using modern technology
• Demonstrate empathy towards client to identify most important problems to be solved
• Strong attention to detail and quality, with excellent written and verbal communication
• Curiosity and ability to think “outside the box”, while applying a rigorous, data-led disciplined approach to product management and innovation
• Ability to take a SaaS B2B product to the market, and establish a culture to support ongoing business and growth
• Understand REST API framework and technical specification, to identify any gaps with respect to functional specification
• Don’t shy going hands-on when needed, be it sketching of prototype or writing a prototype logic to explain ideas, or testing the product to ensure sanity of product
• Able to do data analysis to understand how to improve processes and able to productize ‘data analysis’

Preferred qualifications, capabilities and skills:

• Experience in building no-code or configurable solution
• Experience in building AI-led solutions for productivity tooling or automation and understanding regulatory constraints on use of AI
• Experience in financial products and financial technology (within or outside banking sector)
• Experience in CRM/Customer Service domain

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.