Product Management Senior Specialist (Based in Gurgaon)

Job Title

Job Summary

Work with customers as an advocate for product inquiries and enhancements. Provide customer relationship management support, identify business process solutions and areas for customer growth using Navitaire products. Collaborate with customers and internal teams to identify and address complex business problems and to deliver solid, successful, innovative products and solutions that support our customer’s objectives. Provide sales, customer implementation and upgrade support when required. Overall focus on supporting customers in the APAC region.

***This role is for Navitaire, an Amadeus Company ***

**** Role is based in Gurgaon, Haryana, India ****

Key Areas of Responsibility

• Manage customer relationships – point of contact for day-to-day product inquiries, provide business process solutions, identify areas for customer growth using Navitaire products, support requirements for enhancements, conduct roadmap and enhancement presentations, monitor, and manage product-related issues.

  
  

• Provide regional product support – act as a product advocate for the customer, channeling feedback from customers in the region, influence global roadmap / product direction, represent assigned region in internal meetings. Act as an advocate for, and on behalf of Navitaire and its product suite.

  
  

• Provide customer implementation and upgrade support for new and existing customers –track progress of projects, provide product and change management support.

  
  

• Provide sales support for potential customers – define agenda, attend meetings, conduct demos, provide product support.

  
  

Basic Qualifications:

- Excellent verbal and written English communication skills
- Excellent interpersonal and facilitation skills
- Previous experience working directly with customers
- Prior experience in working with Airline or Travel Industry products (such as New Skies)
- Knowledge of airline and/or travel industry business processes
- Knowledge of travel industry groups, practices and/or standards
- Prior experience in any of the following: Business/System Analysis, Customer Service, Requirements Gathering/Analysis, Software Quality Assurance, Software Development, Training
- Proven ability to document and solve problems and issues effectively
- Proven discipline to work independently in a dynamic, fast-paced environment
- Flexible work schedule; willing to travel
Preferred Qualifications:

- Additional languages
- Previous experience working with (such as using, envisioning, designing, or testing) travel industry systems or applications aside from Navitaire.
Education/Certifications:

- Bachelor’s degree or above preferred

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Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.