Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Role Name:
Product Engineer
Reports to (role):
Technical Leader
Key Stakeholder Relationships:
- Project Manager
- End Users
- Technical Leaders
- Product Owners
- Capability Teams
- Enterprise and Solution Architects
Role Purpose:
The Product Engineer executes and closes projects according to scope, deadlines, and budgets. This includes coordination of resources and efforts of project team members, third party contractors, and consultants to deliver projects according to plan. Carries out routine and semi-routine tasks. Typically assigned to small projects or a phase of a larger project. Works under general supervision with few direct instructions. Is developing experience in IT solution creation and delivery with increased business acumen.
This role will initially be dedicated to project implementation of Certinia PSA (Professional Services Automation) application with integrations to Rockwell Enterprise systems. This role will then transition to ongoing support to provide the needed application product engineering services for Rockwell Automation Lifecycle Services capability team.
Company Background
Rockwell Automation, a $7B industrial with 23,000 employees in 100 countries is at the forefront of the IoT revolution and is transforming its IT organization to digitize our customer experiences. We need full stack engineering professionals with a passion for technology to drive innovative solutions.
Key Responsibilities:
- Facilitate the implementation and support of Certinia PSA application.
- Serve as a technical expert for Certinia Product on Salesforce Platform.
- Understands and leads cross-functional Salesforce platform based development projects including Mulesoft integrations leveraging REST APIs.
- Perform tasks, such as customizing and implementing profiles, roles, security settings, rules, dashboards, reports
- Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, custom workflows, approval processes, installed packages within Salesforce.com
- Maintain user roles and profiles, security settings, access settings (User Profiles, Role Hierarchy, Sharing Rules and Security)
- Upgrade systems, patches, and processes as required for enhanced functionality and security issue resolution
- Maintain and enhancing visual layouts, clicklinks, Mulesoft based integrations, workflow rules and business logic to enhance business processes and improve user experience
- Communicate with end users to understand feature requirements and/or address support issues, work collaboratively with various teams on more complex requests and issues
- Develop, launch and manage in-depth dashboards and reports for all team functions at both management and individual levels.
- Create documentation, maintain standardization and proactively seek ways to continuously improve processes & procedures
- Participate in the weekly, monthly, and yearly Audit controls
- Participate in the disaster recovery exercises planned for the applications
- Follow Change Management Processes established by Rockwell IT
- Ability to Merge requests from lower environment to SIT/UAT/ Production using Gitlab/ Gearset DevOps and CI/CD process
- Experience with Salesforce Data loading
- Enable automated testing procedures
- Remain current on Certinia/ Salesforce best practices and technologies and advising on these practices for salesforce-based solutions
- Collaborate with business systems analysts and product owners to refine requirements and identify technical designs
Skills, Knowledge, Experience and Education
- Bachelor’s degree in finance, Accounting, computer science, software engineering, management information systems, or related field
- 2+ years of experience in a Technical Project Management role within software engineering
- 4+ years of experience with SaaS products such as Salesforce, Salesforce CPQ, Lightning, Certinia (aka FinancialForce) PSA, Mulesoft.
- Experience with MS project, Office 365 Apps, Visio
- Proven experience documenting and analyzing processes, procedures, and policies
- Experience managing multiple projects simultaneously
- Familiarity with business concepts and data story telling
- Excellent interpersonal, verbal and written communication skills
- Ability to adapt quickly to new technologies and changing business requirements
- Ability to lead and organize work of other development team members
- Solid problem-solving skills, attention to detail, and critical thinking abilities
Temperament
- Self-motivated, excellent team player, and capable of performing under minimal supervision
- Ability to adapt to and assist colleagues to work through change and support change management processes
- Strong team orientation and ability to collaborate with the business and IT organizations
- Ability to retain and convey a positive attitude in challenging circumstances
- Act courageously by sharing viewpoints openly and directly with others, providing relevant and timely information and feedback, as required
- Ability to influence and obtains results through others within Rockwell in a respectful way
- Adapt appropriately to competing demands and shifting priorities
- Ability to collaborate in a diverse and multi-cultural environment
IPC - Information Processing Capability (Factors of Complexity)
- Ability to work on issues of moderate/large scope where analysis of situations or data requires a review of relevant factors.
- Exercise judgment within defined procedures and practices to determine appropriate action.
- Seek out and embrace relevant perspectives when assessing a situation or making decision; demonstrate clear understanding of multiple viewpoints
- Leverage business insights in proposing solutions and facilitating change
- Ability to manage competing demands, accept criticism and constructive feedback, while being extremely adaptable and flexible
- Strong analytical skills: ability to distill information from disparate data sources and the capability to tell the “story” behind it, as well as recommendations for next steps
Accepts Role Requirements
- Unwavering commitment to, and the ability to model, the standards of behavior set in our Code of Conduct.
- Enthusiasm for relationship building and partnership across the organization at all levels
- Values working in a team-oriented culture and building consensus with stakeholders before making key decisions
- Actively pursues personal continuous learning and development of skills
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
