Product Designer

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!What will you be doing?

A designer who can understand the needs of the customer and translate them into the actionable design. Somebody who can empathize with the customer through their journey, while using their knowledge of the platform to not only determine how best the customer can accomplish their goals but also understandwhy they use a platform and use that as a way to build the next steps of the platform.

Responsibilities:

• Partner closely with Product, Engineering, and UX Research to drive product strategy, understand requirements and design simple experiences that our customers love
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user testing, to final production
• Participate in our design critique process, to receive and provide feedback on design work
• Conduct user interviews remotely or in person, conduct user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests and analyze the data
• Design high-impact, functional User Interfaces for web, mobile, and other mediums
• Understand, discuss and present user research findings
• Manage and contribute to the MoEngage Design System

Ideal candidate must have

• A bachelors or master degree in design, human-computer interaction, visual communication or other related areas
• 3- 5 years of relevant experience
• Experience with designing scalable end-user, business web-based applications in B2B SaaS or enterprise domain
• Exceptional portfolio that highlights your work and specific contributions in user-centered design solutions (UX Design)
• Has good understanding of Visual design, Information design. Hands on in designing Visual assets like Creatives/icons will be a plus.
• Empathize with the user through their journey(ies) and understand their needs. Understand, discuss & present user research findings.
• Well-versed in analyzing user behavior, product usage, and usability metrics to build data-driven design solutions.
• Has a bias for rapid prototyping & experimentation.
• Has the willingness to learn, experiment, and take ownership.
• Excellent verbal and written communication skills.
• Excellent planning and time management skills.
• Motion design knowledge and/or user research proficiency is a bonus
• Excellent proficiency in using Figma as primary design tool.

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.