Procurement Support Specialists

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Job Profile: As a Procurement Support Specialist, you will actively support Client Procurement Specialists/ Managers with Source to Contract (S2C) related tasks including responding to procurement process and contract related queries using information obtained in procurement systems/ tools/ agreements, and generating draft agreements using client agreement templates and data inputs. IBM is seeking highly motivated individuals with comprehensive procurement and client facing or consulting experience to join IBM’s Global Procurement team in servicing IBM’s external clients.

Responsibilities:

• Receive and accurately triage client requests for Source to Contract related support.
• Respond to client S2C process and contract related queries for support using information and data available in relevant client systems;
• Use client systems to locate contracts and specific details from contracts;
• Follow procedural instructions to generate procurement related documents such as template agreements and engagement letters.
• Complete tactical assessments on contracts using client defined criteria.
• Collect and analyse internal/external data, metrics, and reports as inputs for procurement activities.
• Communicate with client cross functional teams and vendors to obtain required inputs for activities including contract renewal and amendments.
• Engage legal teams for direction on items defined in procedural instructions.
• Ensure storage of executed contract documents in relevant client repositories and systems.
• Apply problem-solving methodologies to identify, and assist client contacts with resolving supplier non-performance issues.
• Generate monthly reports tracking the progress and volume metrics associated with the services being delivered.
• Using Procurement knowledge, actively contribute to the delivery of short-term priorities and work with the team to embrace a culture of continuous improvement.
• Support the development and implementation of processes to ensure a consistent and standardised approach and to drive improvements and efficiencies.
• Build and maintain stakeholder relationships across the client’s business, procurement, and legal organizations.
• Perform additional duties as instructed by management, always prioritizing quality service delivery and alignment with company procedures.
• Working Days: 5 days from office
• Shift Timing: 03:30 AM to 12:30 PM (Daylight On) OR 04:30 AM to 1:30 PM (Daylight Off)

Required Technical and Professional Expertise

• Ranging from 1 to 5 years in Procurement related roles, performing or assisting with tasks including tactical buying, sourcing, contract administration and vendor management.
• Excellent communication skills, both written and verbal, to effectively liaise with internal teams, external stakeholders and vendors.
• Ability to build and maintain effective and productive relationships with colleagues, Stakeholders within a matrix organization, and Suppliers.
• Procurement Knowledge: Knowledge of Procurement methods, technologies and processes and ability to quickly learn and adopt new tools, and systems.
• Time management. Ability to manage multiple concurrent projects, prioritize tasks according to urgency and importance, and deliver on time.
• Solid problem-solving abilities: ability to interpret information, summarize and provide recommendations.
• Accuracy and attention to detail: understand the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Strong data and analytical skills. Ability to utilize procurement data to identify insights.
• Ability to accurately follow work instructions/ procedures.
• Microsoft Office: Strong knowledge and proficiency of Microsoft Office suite.
• ERP knowledge such as SAP, ARIBA, COUPA, and CLM knowledge such as Scout, would be an added advantage.

Preferred Technical and Professional Expertise

• None