Procurement Buyer

Procurement Operations - Buyer / Ariba Support 
Role description:
This is a newly created role as a part of a strategic initiative by the company to scale its Global Procurement function globally and will have significant support and visibility at the Executive leadership level. As a Global Procurement team, our goal is to greatly enhance Nielsen’s long term profitability and support sustainable growth while managing global risks effectively. As an integral member of the Global Procurement team, you will help manage our purchasing process and resolve issues across all 3rd party spend categories using the SAP Ariba system. This includes collaborating closely with all our Source to Pay teams and Business Owners to create and update purchase orders while being a subject matter expert on the SAP Ariba system to educate, train and resolve basic user related issues. This role requires someone highly collaborative and data driven to manage the volume of requisitions and support tickets at scale with strong influencing and interpersonal skills to help achieve Nielsen’s objectives.
Key Responsibilities:
Provide Source to Pay process and SAP Ariba system expertise globally for Business Owners and Procurement Team
Create and update purchase orders while ensuring all proper processes and documentation is stored in the system to support the purchase
Perform functional analysis, triage, coaching and training for end-user queries in the following categories: Contract Management, Sourcing Requests, Supplier Registration, Supplier Enablement, Purchase Requisitions, Purchase Orders, and Invoicing.
Resolve level 1 Ariba support tickets submitted in ServiceNow within assigned service levels
Escalate application defects and service requests to next level support when necessary
Create weekly status report on assigned tickets
Identify and communicate common/recurring user issues that could be addressed by FAQ, communication, or enhancement to training materials.
Administer user access to the Amazon Business account
Proactively monitor POs that have failed in the Buyer Network and work with users or suppliers to resolve issues so POs can be successfully sent
Work cross functionally with other support teams to resolve master data and user security issues. For example, supplier data changes, changes in payment terms, users missing necessary roles in the system, etc.
Work with suppliers to resolve any Ariba Network account enablement, registration, or invoicing questions.
User Acceptance Test new enhancements or bug fixes
Skills Required:
1-2 years experience with SAP Ariba ECC and/or S/4 HANA
1-2 years experience in a help desk support role
Minimum 2 years of purchasing experience
Solid knowledge and understanding of purchasing processes, policy, and systems
Able to multitask, prioritize, and manage time efficiently
Excellent written and verbal communication skills to talk to Nielsen users and Nielsen’s suppliers
Bachelor’s degree in business, supply chain, finance or a related field