Process Manager Transformation Office - India

Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.

Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.

At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape.  We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.

About the Job

• Partner with the India Finance leads to develop and implement strategic program initiatives, ensuring alignment with overall organizational goals.
• Provide direction and leadership for world-class delivery and implementation of multiple programs, that align with the corporate strategic direction.
• Oversee program lifecycles, from conception and planning through execution and evaluation.
• Key strategic initiatives and generating world class reports about the ongoing status of key projects.
• Consolidation of key metrics for the India Finance Service capability and Governance adherence
• Collaborate with the core team, Ops managers, workstream leads and business analysts; to deliver outcomes on all programs.
• Strategically define and execute end-to-end integrated program plans, including dependencies, risks and identifying a critical path
• Design, implement, and execute appropriate program governance, including reporting, using appropriate program management tools.
• Stakeholder management and communication skills; across the business and externally (where needed).
• Continuously improve program management processes and methodologies, seeking out innovative solutions.
• Manage program budgets, resource allocation, and financial sustainability; Ensuring commitments to stakeholders are met and any alterations to expectations are fully documented, communicated and mitigated.
• Identify and solve issues, bringing the right people together to drive for a solution.,.
• Monitor and evaluate program outcomes and KPIs/benefits, making data-driven recommendations to ensure they are achieved.

What you will bring-

The ideal candidate will have experience working in a project /program role in a global matrix organization and business of significant scale. They will have the credibility needed to build relationships and should have worked and influences Senior Stakeholders across business units and functions.

• Strong track-record of owning and delivering mid/long term program.
• Excellent communicator with the ability to build trust and buy in across a wide audience at all levels of an organization. Must have the ability to craft presentations for Senior Executives across geographies
• Strong program management knowledge in an Agile and/or waterfall environment. • Effective, adaptable, and versatile. Capable of reacting to unanticipated occurrences, while maintaining utmost professionalism.
• Comfortable working with a certain degree of ambiguity with the ability to distil complex problems into simple solutions and illicit support and engagement to deliver.
• 8+ years’ experience in planning, managing, and delivering large, complex programs involving technology, people and process change.
• Proven experience in program management, with a successful track record of delivering complex projects on time and within budget.
• Strong understanding of strategic planning, stakeholder management, and risk assessment.
• Experience in delivering Organizational and Operational Transformational change.
• Delivery experience in setting up an operation of shared services capabilities for global companies a plus.
• Proficiency in project management tools and methodologies.
• A passion for building inclusive and equitable teams, fostering a diverse range of perspectives.

Equal Employment Opportunity

SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.