Process Excellence Lead

Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.

Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.

Job Summary:

We are seeking a highly skilled and hands-on Process Excellence Lead with 5–10 years of experience in SaaS or technology companies or consulting firms. This role focuses on improving and standardizing processes at the corporate level. The ideal candidate will have a proven ability to analyze, design, and consult on process improvements while providing guidance and ensuring documentation quality and compliance.

Job Description:

• Process Analysis and Improvement: Identify inefficiencies, propose enhancements, and design solutions to streamline cross-functional processes, especially within the product-sales-support lifecycle.
• Documentation and Governance: Develop high-level frameworks, templates, and tools to support process documentation. Audit and ensure the quality and consistency of process outputs.
• Cross-functional Collaboration: Work with leaders across divisions to align on operational improvements and support effective implementation.
• Consulting and Guidance: Act as a consultant for teams to adopt best practices in process management and ensure ongoing optimization.
• Scalability and Continuity: Establish and standardize processes to support business scalability, operational continuity, and readiness for future growth and fundraising.