Job Description
Hello go-getter!
We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?
Siemens Global Business Services (GBS) is a Siemens Service Company that provides innovative digital solutions and customer-oriented business services. With more than 20 years of experience, Siemens GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.
You’ll make an impact by:
- Begin the day by reviewing the list of calls assigned for the day.
- Initiate calls to customers and engage in conversations to gather information about their requirements.
- Determine if the person you are speaking with is the appropriate contact to discuss our company's services. If not, politely request the contact information of the relevant person.
- Clearly explain the services offered by our company, whether it's loan or lease options.
- Once the necessary information is gathered, ask for the contact person's name and number of the decision-maker.
- Based on the gathered information, categorize the lead as qualified or not qualified. If the timeframe for qualification is more than a month, follow up with the customer until they are ready to proceed.
- Provide the details of qualified potential leads to the relevant salesperson.
- Maintain accurate and organized documentation of all calls, customer information, and lead statuses.
- Update the CRM system with the relevant details and status of each call.
- Analyze call data to generate reports on call volume, qualified leads, conversion rates, and other relevant metrics.
- Continuously improve the calling process by identifying areas for optimization, such as improving communication skills, streamlining information gathering, or refining the qualifying criteria.
- Attend regular training sessions or workshops to enhance product knowledge, communication skills, and sales techniques.
- Collaborate with the sales team, providing necessary support or information during the sales process.
- Stay updated with industry trends, competitors' offerings, and changes in loan/lease policies or regulations.
- Maintain a professional and positive attitude during all customer interactions, ensuring a favorable impression of the company.
- Monitor and track the progress of qualified leads through the sales pipeline, helping with follow-up activities and addressing customer concerns as needed.
- Learn from successes and failures, continuously striving to improve performance and achieve sales targets.
- Adhere to company policies and guidelines throughout the entire calling and lead qualification process.
You’ll win us over by:
- A university degree.
- Ability to work in a team.
- Good communication and customer service skills.
- Open-mindedness and constructive attitude to performed tasks.
- Willingness to work for extended hours on weekdays/ weekends during month end / quarter end close.
Create a better #TomorrowWithUs!
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.
This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.
