Process Associate - Learning

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. To lead in this new era of technology and solve some of the world’s most challenging problems.

Your Role and Responsibilities
As HR Practitioner-Learning, you will be supporting employee and business needs in delivering outstanding HR services for employees.
Responsibilities:

• You will Manage end to end learning administration tasks via the Learning Administration System (LMS) which includes but not limited to creating/modifying/cancellation of courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum.
• Provide employee service and act as a point of contact for employee who have queries regarding learning.
• Support queries related to employee password reset.
• Handle dispatching of work queue effectively.
• To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
• Provide active contribution on any ongoing projects

Required Technical and Professional Expertise

• Minimum 0-1 years of experience in Learning administration or Customer relationship management/ business administration or related field will be preferred.
• Proven experience in Microsoft Excel, Powerpoint, MS Word and GSuite.
• Excellent verbal and written English language skills
• Prior experience in Training or presentation will be a plus
• Experience working in a fast-paced, client-facing environment
• Validated organizational skills and the ability to prioritize and time-management are essential for this role
• Demonstrating strong attention to details, follow up and quick responsiveness is imperative for this role
• Ability to develop effective relationships with internal and external stakeholders of the organization
• Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred.
• Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions

Preferred Technical and Professional Expertise

• Prior experience in Data processing or Data management skill will be preferred.
• Working knowledge of Workday will be an added advantage