Process Analyst – Learning

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As HR Practitioner – Learning, you will be supporting employee and business needs in delivering outstanding HR services for employees.
Your primary responsibilities include:

• You will manage end-to-end learning administration tasks via the Learning Administration System (LMS), including but not limited to creating/modifying/cancelling courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum
• Provide employee service and act as a point of contact for employees with learning queries
• Support queries related to employee password reset
• Handle dispatching of work queue effectively
• To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries
• Provide active contribution to any ongoing projects

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with a minimum of 2-4 years of experience in Learning administration or Customer relationship management/business administration or a related field will be preferred
• Proven experience in Microsoft Excel, PowerPoint, MS Word and GSuite
• Excellent verbal and written English language skills
• Prior experience in Training or presentation will be a plus
• Experience working in a fast-paced, client-facing environment
• Validated organizational skills and the ability to prioritize and time management are essential for this role
• Demonstrating strong attention to detail, follow and quick responsiveness is imperative for this role
• Ability to develop effective relationships with internal and external stakeholders of the organization
• Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred
• Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions

Preferred Technical and Professional Expertise

• Prior experience in Data processing or Data management skill will be preferred
• Working knowledge of Workday will be an added advantage