Process Analyst Human Resource Operations - Learning Administration

Introduction
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities
As a Process Analyst – Learning Administration, you are responsible for the creation and administration of Learning modules. You should be flexible to work in shifts.

Your primary responsibilities include:

• Creating courses/classes via the Learning Administration System.
• Enrolling learners in classes.
• Modifying and Cancelling of course/class data.

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with 1-2 years of experience in handling Learning Administration at an International IT/ITES Company.
• Proactively anticipates potential issues, adjusts priorities to meet evolving customer needs, and follows up with key customers on resolution and action plans.
• Ability to communicate and resolve difficult issues at all levels within the organization.
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.