Principal Technical Support Engineer

About the Job:The Red Hat Customer Experience and Engagement (CEE) team is looking for a Principal Technical Support Engineer to join us. In this role, you will work as part of a team of application platform support engineers supporting our enterprise solutions portfolio. You'll provide technical assistance to ensure that our customers get the most out of our application platform support solutions. As a Principal Technical Support Engineer, you'll become a trusted partner to our enterprise customers by offering personal assistance for Red Hat Application Services open source software.What will you do:Own the resolution of customer issues from initial contact through complete customer satisfactionDemonstrated efficient problem solving techniques and resolve complex, critical and sensitive support issues.Work with customer employees and consultants, including business managers, project managers, software engineers, security analysts, data center engineers, and customer NOCStrong customer service skillsCreate Knowledge Base Articles / Technical NotesEngage and collaborate with open source developers around the world.Act as the technical point person for a technology of your choosing within the Red Hat JBoss MiddlewareAdvocate customer requests and offer innovative ideas to improve product quality.Manage assigned product(s), and component(s) by prioritizing open issues for Development.Availability to occasionally be on call after hours and on weekends.What will you bring:Candidate should have Production Support Experience.Hands on experience on Apache Webservers 2.2.x/2.4.x and Tomcat 5.x/6.x/7.x./8.xExposure on Apache httpd as reverse proxy and certificates generation for SSL configuration.Good Knowledge on Cluster, Failover and Load-balancing modules like mod_proxy, mod_jk with ISAPI redirector with IIS WebserverExposure of Application Server like JBoss, Weblogic,Websphere, Apache Geronimo, GlassfishExposure of Web Servers like Apache httpd, Oracle iplanet ,Oracle http server, IBM http server, NGINX, lighttpdAdvanced troubleshooting and debugging skills, with a passion for problem solving and investigation.Knowledge on HTTP 1.0/1.1 protocol and HTTP methods, HTTP error codes and understanding of TCP protocolExperience with the Linux / Unix operating System or any Oracle/ Red Hat / Suse Linux Certification would be added advantage.Experience in core Java, JSP, Servlet programming skills.Good to have skillsHaving knowledge on mod_cluster and other modules of httpd would be added advantages like mod_rewrite, mod_header, mod_ssl, mod_nss and mod_phpFundamental understanding SSL/TLS Encryption and SSLv2/v3, TLSv1/v1.1/v1.2 protocol. Having knowledge on Red Hat JBoss Enterprise Application Platform would be added Advantage.Having understanding of tcp dump analysis would be added advantages.Having C,C++ programming skills would be added advantages.Having PHP programming skills would be added advantages.About Red HatRed Hat is the world’s leading provider of enterpriseopen source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.Diversity, Equity & Inclusion at Red HatRed Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Equal Opportunity Policy (EEO)Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. 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