Principal Service Analyst

Come join us as we supercharge GSK’s data capability! 

At GSK we are building a best-in-class data and prediction powered team that is ambitious for patients. As R&D enters a new era of data driven science, we are building a data engineering capability to ensure we have high quality data captured with context and aligned data models, so that the data is useable and reusable for a variety of use cases.  

GSK R&D and Digital and Tech’s collective goal is to deliver business impact, including the acceleration of the discovery and development of medicines and vaccines to patients.  GSK Development and Development Digital & Tech are in the final stages of delivering on a multiyear investment aimed at modernizing the clinical development landscape.  In order to ensure we maximize the value of the data we generate using these new systems in combination with the data assets we acquire externally, new teams in both the R&D Development and Development Digital & Tech organizations are being established to focus on the governance and design.

The Data Products Senior Service Analyst is accountable for supporting all the data needs involving the Data Fabric. To effectively enable data and analytics the Service Analyst must demonstrate both depth and breadth of knowledge across the landscape of tools and processes targeting the movement, processing, storage, governance and use of data products on the Development Data Fabric.  This role will work closely with data consumers and product owners to ensure a positive user experience and maximize the value and utility of the products in his/her scope.

Key responsibilities:

• Partner with Product Owners in the business and tech to understand the processes and personas enabled by the products in scope as a means of designing a fit for purpose service level agreement and corresponding support model. 

  
  

• Maintain awareness of emerging technology in the market and technical industry trends related to the product space and uses the knowledge to contribute to product strategy.

  
  

• Monitor system health, track performance metrics, and provide actionable insights for continuous improvement

  
  

• Serve as point of contact for service operations performance and support advice/expertise for Product Directors

  
  

• Collaborate with business and tech product owner in identifying issues and opportunities to inform the product roadmap

  
  

• Collaborates with business data analysts and data stewards to resolve data related issues and provides leadership and technical direction to DevOps teams.

  
  

• Accountable for Maintenance and Support of multiple Data Domains, adopting agile, DevOps and DataOps principles and ensuring stability of all the Data Products in the Org. 

  
  

• Understand product dependencies and establish network to manage these dependencies when they are outside the scope of the service (this includes but is not limited to engagements with Tech Ops and Global Platforms & Technology teams where required) 

  
  

• Understand business processes and personas enabled by the data products in scope of the service

  
  

Why you?

Basic Qualifications: 

We are looking for professionals with these required skills to achieve our goals:

• BE or MS degree in Computer Science, Information Technology or equivalent experience, with a preference on experience and proven track record. An ideal candidate would have a hands-on work history in an advanced, recognized, and innovative environment.

  
  

• 6+ years of experience in working in a product-oriented cross-functional squads in maintenance & Support of Data Products, Cloud services, Data Management

  
  

• Understanding of mesh technology and its applications in pharma R&D analytics, such as data integration, data governance, data quality, data security, data lineage, data cataloging, data discovery, data access, data sharing, data collaboration, etc.

  
  

• Hands on Experience working with Data Virtualization tools such as Denodo and Microsoft Fabric/ Data Fabric is needed

  
  

• Clinical Pharmacology experience and handling clinical data in different formats such as SDTM

  
  

• Experience with Agile delivery frameworks and tools: SAFe, Jira, Confluence, Azure DevOps, etc.

  
  

• Strong working knowledge of Azure cloud services and components, and the ability to stitch together various components to Support a scalable, reliable, and sustainable data analytics solution

  
  

• Key knowledge of architecture and deployment patterns, designing an end-to-end support model with economies of scale in mind, Capacity management, Mentoring the third-party vendors to make sure support needs are met

  
  

• Experience on ITIL, Regulatory GXP Standards, Access management etc. 

  
  

• The ideal candidate possesses excellent communication skills and the ability to communicate inherently complicated technical concepts to non-technical stakeholders of all levels

  
  

Preferred Qualifications: 

• Experience managing data generated/consuming by Development teams e.g. clinical operations, biostats, safety, regulatory.

  
  

• Masters or PhD in computer science, engineering or similar discipline

  
  

• Experience constructing a data fabric or similar architecture

  
  

• Understanding of where emerging technologies can drive automation in the creation and management of data products

  
  

• Design and architecture of BI and analytic environments

  
  

• Enablement of AI/ML users and applications

  
  

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

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