Summary of Position:
IT Business Systems Analysis work involves acting as a liaison between the business/end users and IT systems development teams for business needs requiring IT based solutions including: •Identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives •Making recommendations for solutions or improvements to business processes that can be accomplished through new technology or alternative uses of existing technology Researching business requirements and documenting the relationships between the components of the application system (i.e., end users, business processes, data, applications, and devices) •Translating business requirements into application requirements.
- Analyze and refine requirements for delivering Salesforce Service Cloud and Genesys Pure Cloud features to Alcon Customer Services business.
- Business Analyst will work closely with the business and solution teams to translate Service business requirements and user stories into high quality functional design documents that can be delivered by the solution teams to ensure the best user experience possible for customers. T
- This position is focused on the Alcon Customer Operations delivery team and hence an experience working as a Business Analyst for a Salesforce Service Cloud team is mandatory.
Key Responsibilities:
- Closely work with a Salesforce Service Cloud development team to Understand and document Service business processes.
- Highlight/identify gaps in existing functionality and review requirements with stakeholders.
- Liaise with the service development team to suggest a high-level functional solution.
- Perform in a functional expert role to the Agile team.
- Work with business stakeholders to gather and prioritize business and functional requirements through Backlog Grooming and Sprint Planning sessions
- Develop user stories that satisfy business requirements while providing the best user experience possible, including appropriate acceptance criteria and testing requirements
- Conduct Sprint Demos with business stakeholders to ensure developed solutions satisfy the business requirements. Provide feedback to development team members as necessary
- Conduct testing on system releases.
- Support QA testing process to minimize defects.
- Deliver necessary artifacts to support deployment timelines.
- Actively participate in Sprint Retrospective sessions to identify and initiate process improvements (continuous improvement).
- Experience in working with the GxP process is a good to have.
Key Requirements/Minimum Qualifications:
- Bachelor’s Degree or equivalent years of directly related experience.
- Ability to fluently read, write, understand, and communicate in English.
- Ability to work in a multi-cultural team.
- 5 – 7 Years of Relevant Experience (with Salesforce Service Cloud Development Teams)
Preferred Requirements
- Experience working in Pharma domain Projects.
- Experience handling GxP related projects.
- Ability to build strong relationships and communicate with a breadth and variety of internal and external resources.
- Ability to work with others in a high paced, fluid, multi-cultural and multi-disciplinary team.
- Ability to operate in a global organization.
- Salesforce Service Cloud Certification and/or Experience
- Agile / Scrum Experience.
- Dev Ops Experience (Jira, Confluence, Q-Test, Vera, Tosca)
Work hours: 1 PM to 10 PM IST
Relocation assistance: Yes
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