Principal Group SWE Manager M6

Overview:

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth, mindset, and empowerment is central to who we are and how we work.

We are the Azure Customer Experience (CXP) team, and we are looking for a Principal Group SWE Manager to join our team to help drive the next generation of our customer care, trust, reliability, engagement, and observability experiences. We are part of the Azure engineering organization and consider customer experience critical to the overall success of Azure. We create, define, and lead product offerings that set our customers, engineers, and field up for success, empowering them to make data-informed decisions.

To succeed in this role, you will need the following:

• Have a conviction about engineering customer delight and productivity.
• Thrive in ambiguity, then create what is needed to execute at scale to deliver results.
• Drive impactful change through metrics and data.
• Inspire teams across divisions to work together towards common goals.

We are a team that loves big opportunities, and as part of Azure, we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have customer empathy and are delighted in understanding our customers’ needs. We use data and KPIs to guide, improve, and grow the success of our programs. Every day, our customers stake their business and reputation on the cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.