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Solution Design Lead (Contact Center) - 6 to 10 yrs - Bangalore/Pune/Chennai/Gurgaon
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About this Team:
In-house team focusing on development and customization of IVR applications for Financial Institutions and Banks
What you will be doing
Should be able to understand business requirements and propose solutions basis compliance and security related needs.
Ability to juggle multiple projects and priorities
Defining the vision for the team’s product
Creating a product road map based on this vision
Overseeing all stages of project creation including design and development
Monitoring and evaluating product progress at each stage of the process
Participating in Scrum meetings and product sprints
Strong in Documentation with experience of working in an Agile based delivery model.
What you bring
6 to 10years of relevant experience as Solution consultant for Contact Center Technologies like IVR, ACD, Workforce Management, Omnichannel, SIP trunk etc.
Strong knowledge of Contact Center environment and related technologies.
Experience in the designing, RFP response basis client requirement to propose contact center solutions (Cloud / hosted).
Strong problem solving and troubleshooting skills and familiarity in monitoring and instrumentation tools.
Hands-on experience in the implementation of ACDs, IVR,
What we offer you
An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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