Summary role description:
Hiring for Principal Director - F&A Operations for the global Systems Integration / IT Services major
Company description:
Our client is a is a global Systems Integration, IT Services, Consulting and Digital Solutions company, that helps hundreds of customers secure competitive advantage through technology. Their comprehensive Digital Transformation platform, drives and accelerates the Mobile, Analytics & AI / ML, IoT / Industry 4.0, Cloud and Social journeys of their customers. A tenured Technology major, our client has grown at phenomenal speed over the past few years, including Platform operation being a major driver.
Role details:
• Title / Designation: Principal Director - F&A Operations
• Reporting to: Global Delivery Head - Platform Operations
• Location: Pune, Bangalore, Mumbai
Role & responsibilities:
• Define and implement continuous improvement initiatives to streamline processes and enhance operational efficiency with adaptability and external tools
• Provide strategic insight and guidance to the leadership team to support decision-making and drive business growth opportunities.
• Utilize strong problem-solving and technical skills to make confident decisions that result in effective solutions and customer satisfaction.
• Ensure delivery to agreed timelines, SLA/OLA, TAT more
• Effectively manage and mentor diverse teams, providing guidance and support.
• Guide internal stakeholders in all levels and showcase delivery excellence for continued client delight and possible business expansion
• Support business, sales and other stakeholders in continuous building the operation platforms
• Showcase industry presence benchmark and representing the company
• Stay updated with current trends in operation and socialise that with the team
• Build and maintain strong relationships with customers to ensure satisfaction, retention, and business growth.
• Lead initiatives that drive customer satisfaction and improve overall customer experience.
• Address global customer concerns and escalations promptly to ensure satisfaction and retention.
• Lead and deliver transformation projects, including automation initiatives, innovation using industry tools and Robotic Process Automation (RPA).
• Contribute to operation quality on both strategic and delivery
Candidate requirements:
• Minimum 20+ years overall, with at least 10+ years in leadership roles with experience in handling multiple in client accounts
• Demonstrated success in managing large-scale operations (400+ associates) within an offshoring environment, preferably BPM/KPO sectors.
• Expertise in meeting or exceeding Profit and Loss (P&L) targets, with a deep understanding of financial performance metrics.
• Extensive experience in leading F&A service delivery functions (P2P, R2R, O2C, FP&A) for clients across the USA, UK, and Australia.
• Proficient in finance and accounting ERP/Applications such as Navisoft, SAP, Oracle, QuickBooks, Xero, MYOB, Tally, and CCH.
• Proven experience in executing transformation projects with a focus on automation and process efficiency.
• Outstanding relationship management skills with a strong track record in customer satisfaction and retention.
• Deep understanding of commercial aspects and project management principles.
• Full time bachelor’s degree OR Qualified CA / MBA (Finance)
Selection process:
• Two technical interviews
• HR discussions