Job Description
Primary Purpose of Position:
Managing and supporting all aspects of production Charles River IMS systems for multiple clients as part of Charles River SaaS Operations and SaaS strategy.
Essential Functions:
Working closely with clients, provide application administration and support for client production Charles River IMS solutions, including:
- User administration/privileges o Configuration and testing of software changes and operational processes
- Interface/integration configuration, testing, and support
- Assistance resolving escalated problems
- Migration of changes and problem resolutions to production environments
- System availability o Performance troubleshooting
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Business Continuity/Disaster Recovery assistance
- Working with CRD colleagues to smoothly transition new clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
Requirements and Qualifications:
- A BS degree in a technical discipline such as Computer Science, Engineering, Mathematics or a BA in Finance or Business with an IT concentration.
- A minimum of 5+years of progressively responsible experience.
- Experience in managing and supporting mission critical production software applications is required.
- Experience with SQL, MS SQL Server preferred.
- Expert in PowerShell development and scripting with demonstrable projects for automation
- Mainly working in Windows Servers and not Linux
- A desire and sense of satisfaction to automate tasks done previously were manual
- Hands on scripting experience in combination with scheduler tools such as BMC Control-M, Autosys, etc.
- Experience with log aggregation tools to identify errors in software such as Elastic (ELK) stack
- Working knowledge of the Azure Cloud
- Nice to have – knowledge of Azure DevOps
- Experience in DevOps (or related) technologies is preferred.
- Proven ability to work in a mission-critical operations and production support environment.
- Experience or familiarity with servers and networks is preferred.
- Proven ability to partner with various internal departments to deliver superior customer service.
- Break down moderately complex processes into simple and reliable components.
- Experience with automation using scripting languages such as Python/ Perl and PowerShell.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Database software or IT technical experience.
- Charles River IMS or securities trading software experience is preferred.
- A background in portfolio management and trading system applications is preferred.
- Any experience with the following is preferred: databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high availability systems, Disaster Recovery/Business Continuity, FIX. § Strong written and verbal communication skills.
- Ability to manage multiple, simultaneous priorities.
- Proven organizational skills with attention to detail.
- Ability to achieve results without close supervision.
- Self-motivated with the ability to operate independently and also has the strong desire to work as a member of a team.
- Demonstrated practical, hands-on, “can-do” approach, and the ability to work efficiently and creatively. § Strong analytical and problem-solving skills.
- Travel may be required – 10% to 15% per calendar year.
Physical Requirements:
- Involves work of a general office nature usually performed in a stationary position (E.G. sitting or standing) such as answering the phone, operation of a computer, and/or operation of a photocopier.
- Involves movement between departments to facilitate workflow.
Internal and External Contacts:
- Interfaces regularly in both verbal and written form with all levels of professionals.
- Interfaces regularly with external customers and other parties.
Reporting Structure:
- Reports to Team Lead or Manager in SaaS Operations, who provides supervision, guidance and evaluates work performance on a periodic basis.
State Street's Speak Up Line
