Job Description
Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide
- Key-User to play a pivotal role in resolving technical issues highlighted by end users with suport from RBPE and other stakeholders.
- Key-User should have excellent knowledge on overall Alstom design process within engineering domain.
- Key-User to particiapte in User Acceptance Test (UATs) for new features on PLM4A application and provide feedback for GO-Live
- Key-User is the leader of coherence of data for his stream within his/her site
- Key-User trains end-users, both for process appropriation and IS tool, in stabilized mod. The KU has been trained to train the trainer cessions. In deployment phase, Key-user, will be help by deployment team.
- Key-User is capturing incidents & defects raised by end-users. He/She processing characterization of issues. Whenever possible, He/She contains them by workaround. He/she expresses issues & transmit them to the appropriate support team
- Key-user consolidate needs of enhancement in this domain at plant level:
- Identifies business needs and writes request for change
- Propose methodologies improvements to RBPE who will request the validation of Central M&T
- Key-User are in charge to test new functionalities or other upgrades of the solution
- Key-User may conduct specific trainingson need basis.
- Key-User puts in place and manages IS usage control, ensuring that end-users are well using the system ( according to core model rules).
- Key-User support RBPE for local translation of documentations
- Key-User manages the accounts access in his stream, according to internal control rules
- On request, supports RBPE in cross functional workshops/methodologies or in support mission to other sites
Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?
Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.
