Platform Operations Director

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%

We are seeking a Platform Operations Director to join our team, dedicated to delivering innovative and scalable solutions that drive financial market operations and support asset management. This initiative focuses on enhancing operational excellence, strengthening client relationships, and leading teams responsible for developing and maintaining resilient, high-performing technology solutions.
The project emphasizes strategic oversight, the integration of advanced telemetry systems, and the adoption of cloud-native technologies and Kubernetes. It requires a comprehensive understanding of financial markets, asset management processes, and the overarching business landscape to ensure seamless operations and impactful outcomes.

Responsibilities:

• Designing and  developing in-house telemetry tools on Python to extract information from remote sources, processing the information and loading into central repositories
• Enhance and own our platform observability framework by refining and deploying telemetry based alerting and corresponding Incident and Problem Management processes.
• Be involved from inception of projects, understanding requirements, designing and  developing solutions, and incorporating them into the designs of our platforms
• Defining, implementing and ensuring accountability for platform wide Service Level Agreements (SLAs) through monitoring and measuring platform availability, performance, and overall health.
• Act as a mentor to your team and wider organisation on technology and best practices of platform and service delivery.
• Own and build regional relationships with key internal and external clients.
•  Partner with our Engineering, Product and Program Management teams in supporting the growth of our product and platform.
•  Assist in troubleshooting issues, support the operation of production software.
•  Write technical documentation.                                                                                                        
•  Leading a talented team who are responsible for supporting and delivering the platform.

• 12+ years of experience in Platform Operations, DevOps, Site Reliability Engineering (SRE), or related technology leadership roles.
• 5+ years of hands-on experience in Telemetry Platforms like  Prometheus, Grafana or Splunk.
• 5+ years of experience in Cloud-native technologies (AWS/Azure, Kubernetes, Terraform).        
• 5+ years of experience in Incident Management and Service Operations.
• 3+ years of experience with Python.
• Strategic mindset with the ability to align technology solutions with business objectives and drive innovation.
• Excellent communication and leadership skills, with the ability to engage effectively at all organizational levels.
• Experience leading geographically distributed teams and collaborating across multiple stakeholders.
• Proven experience managing and mentoring teams in a client-facing, high-pressure environment.
• Strong understanding of financial markets and asset management processes.

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

*Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.