Pipeline - Dir, Sales Operations Mgmt

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

Lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams.

The Director Quoting Operations role will be responsible to Lead, organize, and manage Quoting operations supporting the Global Sales and Sales Operations leaders. The individual will be responsible for managing the daily quoting volumes, putting efficient workflows in place to standardize global quoting process, and look at automation where possible to maximize company's productivity and performance. A director of operations must develop long-term operational strategies, work effectively in a highly matrixed organization structure with regional and global stakeholders to meet company objectives.

Key Responsibilities:

• Lead and drive operational aspects of the Quoting team focussing on seamless workflow management, documentation management, escalation management and stakeholder engagement.
• Work directly with global sales leadership teams to drive special projects, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes.
• Work closely with the broader sales/sales Operation’s leadership team and other ecosystem leadership to ensure alignment of strategies, objective and activities.
• Ensure best practice implementation and operational excellence across entire quoting organization in shared Services.
• Focus on scaling the shared services Quoting volumes consistently with a clear resiliency plan to provide round the clock support (24*5 & 24*7)
• People development - Drive clear progression and succession plan for your managers and teams.
• Improve the business processes for each department through analysis and collaboration
• Establishing and implementing qualitative and quantitative metrics for measuring operational efficiency
• Creating a safe environment for employees to perform their tasks
• Supporting the Talent and HRBP teams in hiring employees to perform operational tasks
• Overseeing and managing the performance of the operations team through training and appraisals

To be successful in this role you have:

• 15+ years relevant work experience; prior experience in operational roles, including Quoting Operations, Order Management, Deal Desk Operations and Sales Operations.
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.) Ability to get your hands into the process and work through the specifics as needed.
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally with various ecosystem teams
• Excellent people management skills and experience; ability to build strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Proven experience as Head of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of industry’s legal rules and guidelines
• Working knowledge of data analysis and performance/operation metrics

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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